Raymond James · 12 hours ago
Desktop Support Associate Analyst
St. Petersburg, FL
Full-time
Hybrid
Entry Level
2+ years expRaymond James is a financial services firm that values a people-first culture. They are seeking a Desktop Support Associate Analyst to help end-users resolve issues with computer hardware or software, providing support through various channels and ensuring service quality and reliability.
FinanceBankingProperty & Casualty InsuranceInformation TechnologyFinancial ServicesInsuranceWealth Management
No H1B
Responsibilities
Install, configure, troubleshoot, and resolve hardware and software issues through phone support, remote access, and occasional on‑site visits
Monitor and respond to incidents, service requests, and tasks within the call‑tracking system, ensuring all work is thoroughly documented
Communicate technical concepts clearly and effectively to non‑technical users
Perform installations of standard corporate software images and assist with system configuration
Adhere to all company and departmental policies related to technology, security, and end-user support
Communicate system issues or disruptions to clients, peers, and management to maintain service quality and reliability
Serve as a subject matter expert by contributing to knowledge base documentation, updating reference materials, and analyzing issue trends
Document product issues, troubleshooting steps, and resolutions for future reference
Conduct advanced hardware diagnostics and initiate warranty repair processes as needed
Participate in testing new hardware, software releases, and system enhancements
Support cross-functional technology projects as assigned
Participate in the on-call rotation and respond promptly to after-hours support needs
Qualification
Required
Helps end-users resolve issues with computer hardware or software
Responds to user inquiries, troubleshoots and diagnoses problems and identifies solutions with IT equipment and applications
This position will follow our hybrid work model, we expect the selected candidate to be in office 2-3 days a week in our St. Petersburg, FL Corporate HQ
The initial training period will last six weeks and will require candidates to be onsite in the office five days a week
This role is not eligible for Work Visa sponsorship, either currently or in the future
Install, configure, troubleshoot, and resolve hardware and software issues through phone support, remote access, and occasional on-site visits
Monitor and respond to incidents, service requests, and tasks within the call-tracking system, ensuring all work is thoroughly documented
Communicate technical concepts clearly and effectively to non-technical users
Perform installations of standard corporate software images and assist with system configuration
Adhere to all company and departmental policies related to technology, security, and end-user support
Communicate system issues or disruptions to clients, peers, and management to maintain service quality and reliability
Serve as a subject matter expert by contributing to knowledge base documentation, updating reference materials, and analyzing issue trends
Document product issues, troubleshooting steps, and resolutions for future reference
Conduct advanced hardware diagnostics and initiate warranty repair processes as needed
Participate in testing new hardware, software releases, and system enhancements
Support cross-functional technology projects as assigned
Participate in the on-call rotation and respond promptly to after-hours support needs
Advanced troubleshooting and maintenance of computer hardware and software
Operating systems (Windows/macOS)
Mobile devices and mobile OS environments
Networking fundamentals
Business and productivity applications
Security tools and best practices
Ability to communicate information clearly across various formats, ensuring understanding among technical and non-technical audiences
Strong analytical thinking, with the ability to identify issues, interpret data, and recommend solutions
Effective time and task management, ensuring timely completion of work
Ability to quickly learn and apply new technical information
Proactive approach to meeting objectives and driving results
Strong customer service skills with a focus on building productive relationships and ensuring user satisfaction
Work occasional non-standard shifts, including nights, weekends, or assigned on-call rotations
Associate's degree and two (2) to three (3) years of experience in a technical helpdesk or technical support environment, or an equivalent combination of education, training, and experience
High School (HS) (Required)
General Experience - 13 months to 3 years
Preferred
Financial services applications (preferred)
Company
Raymond James
Raymond James provides a range of investment banking services focused on the telecommunications and communications sectors.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.5B2025-09-09Post Ipo Debt· $1.5B
1983-07-01IPO
Leadership Team
Paul Shoukry
Chief Executive Officer
James Sickling
COO - Fixed Income
Recent News
2026-02-08
2026-02-04
2026-02-03
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