Covenant Living Communities and Services · 11 hours ago
Technology Services Coordinator
Carol Stream, IL
Full-time
Onsite
New Grad, Entry Level
$32.36/hr - $40.79/hr
0+ years expCovenant Living Communities and Services is a provider of senior living services, and they are seeking a Technology Services Coordinator to support resident technology needs and staff training. This role focuses on delivering educational programs, providing in-home technology support, and assisting with IT project management within the community.
Family & CareHealthcareWellnessElder CareHealth CareNursing and Residential CareRetirement
Responsibilities
Facilitate workshop sessions to cover a range of technical subjects, designed to address the evolving needs. These workshops can include hands-on training, Q&A sessions, and demonstrations of new technologies or updates
Assist in Staff onboarding assistance through structured IT training, ensuring that everyone is equipped with the knowledge needed to utilize community technology systems effectively
Primary provider of in-home technology services to schedule and conduct resident appointments to deliver personalized, one-on-one assistance. This includes helping including device setup, Wi-Fi configuration and troubleshooting, streaming service setup, account access support, and help with email, video calling, smart home devices, online safety, digital health tools, photo management, social media, software updates, online transactions, accessibility features, and other technology-related needs
Develop and deliver educational presentations aimed at informing residents and staff about common technology topics and best practices
Lead weekly Resident Technology Concierge sessions, offering brief, in-person support for basic IT needs
As a member of the Resident Technology Committee, you will actively gather and incorporate resident feedback to enhance technology services within the community. Your input will help shape future initiatives and improve overall satisfaction
The position includes providing community-wide AV support, ensuring that audio-visual equipment in common areas and event spaces is functional and ready for use
Assist the Community Technology Engineer (or larger IT team) with basic IT support tickets for staff addressing issues such as Microsoft office application questions, mobile device issues, login problems, password resets, printer malfunctions, staff equipment replacement deployment, wi-fi connectivity issues, user education providing quick tips or guidance and any other basic technology support needs
Collaborate with the Community Technology Engineer – Regional Lead, Community Technology Engineer and Central Office IT to assist in IT project deployments, supporting the implementation of new systems, upgrades, and technology initiatives within your community and nearby locations
Provide Operational support assistance for Community, including managing hardware orders, inventory tracking, and overseeing recycling efforts to maintain proper asset management. This ensures that resources are used efficiently and responsibly, supporting both operational needs and sustainability goals
Qualification
Required
0-1+ years' related experience, in a technical IT services position
Excellent customer service skills and a desire to maximize customer satisfaction
Strong oral and written communication skills; ability to explain technical concepts to non-technical audiences
Basic Knowledge of PC hardware, Windows OS's, Apple Products, printers and networking
Basic technology abilities to work effectively with a wide range of equipment and technologies
Ability to keep up with trends, changing technologies, and best practices, and effectively implement ever changing new technologies
Ability to work independently with minimal direct oversight
Ability to effectively complete required documentation activities
Preferred
Equivalent Experience
A+ Certification preferred
Experience working in a senior living facility or with older adults is preferred
Project support experience (assisting with deployments, upgrades, or technology rollout)
Benefits
Medical, dental and vision insurance
Employer paid group term life and disability
Paid Time Off (PTO) & six paid holidays
403(b) with a 3% employer match
Fitness center use at most facilities.
Life, AD&D
Tuition assistance and scholarships
Employee assistance program
Legal services, home/auto insurance, discount purchasing program
Pet Insurance
Company
Covenant Living Communities and Services
From coast to coast, Covenant Living Communities and Services offer delightful amenities, engaging activities and wellness opportunities.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$146.4MKey Investors
Ziegler
2025-04-21Debt Financing· $146.4M
Leadership Team
Terri Cunliffe
Chief Executive Officer
Jeannie Justie, CPA
Chief Financial Officer
Company data provided by crunchbase