Cognizant · 3 hours ago
Desktop Support Engineer
Boston, MA
Full-time
Onsite
Entry, Mid Level
$50K/yr - $70K/yrCognizant is seeking a highly motivated and customer-focused Desktop Support Engineer Specialist to provide onsite IT support for end-users at their Boston, MA office. This role serves as the primary point of contact for all IT-related issues, ensuring smooth daily operations by handling technical incidents, service requests, proactive system checks, and hardware/software troubleshooting.
IndustrialConsultingSoftwareInformation TechnologyIndustrial AutomationSoftware Engineering
No H1B
Responsibilities
Serve as the primary onsite IT contact for all technology-related issues at sites
Provide first-level troubleshooting for laptops, desktops, printers, mobile devices, monitors, docking stations, and peripherals
Monitor, acknowledge, and resolve tickets (incidents and requests) in ServiceNow, ensuring timely issue resolution
Assist in new employee IT onboarding, including setting up laptops, desktops, and peripherals for Day 1 readiness
Facilitate IT asset retrieval during employee offboarding
Maintain detailed documentation of user-reported issues and resolution steps within the IT Ticketing system
Conduct regular desk-side IT health checks to ensure functionality of peripherals and equipment
Troubleshoot and resolve first-level network, conference room & printer issues, escalate as needed
Coordinate with remote IT teams to execute hardware replacements and upgrades in server rooms
Ensure compliance with corporate IT policies, security protocols, and asset management processes
Create and maintain knowledge base documentation to enhance self-service capabilities and team efficiency
Escalate complex issues appropriately, ensuring end-users receive timely updates on resolution progress
Qualification
Required
Associate's degree in IT-related fields (Computer Science, Information Systems, or related)
Prior experience in end-user IT support within a corporate office environment, preferably in the banking or financial sector
Strong knowledge of Windows OS, Microsoft Office 365, Intune Device management, SCCM and IT asset management
Prior experience in handling/troubleshooting IT Hardware issues on Laptops, Desktops & IT Hardware peripherals
Experience handling hardware and software troubleshooting for laptops, desktops, and peripherals
Familiarity with task management, service desk ticketing systems (ServiceNow preferred), and ITSM processes
Strong multitasking skills to manage support calls, documentation, and issue resolution efficiently
Excellent communication, time-management, and organizational skills
Ability to work independently and as part of a team in a fast-paced onsite corporate setting
Benefits
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Company
Cognizant
Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era.
Founded in 1994
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$0.24MKey Investors
Summit Financial Wealth Advisors
2025-03-08Post Ipo Equity
2016-11-18Post Ipo Equity· $0.24M
1998-06-19IPO
Leadership Team
Ravi Kumar S
Chief Executive Officer
Anil Cheriyan
CTO / EVP Strategy & Technology
Recent News
Deccan Chronicle
2026-02-08
Company data provided by crunchbase