Savage · 16 hours ago
IT Support Specialist
Midvale, UT, USA
Full-time
Onsite
New Grad, Entry LevelSavage is a global provider of supply chain infrastructure and logistics solutions. The IT Support Specialist serves as the primary front-line support resource for all end-user technical issues, resolving a wide range of hardware, software, access, and connectivity issues while managing ticket triage and workflow.
ConstructionIndustrialTransportationLogisticsIndustrial EngineeringRailroadSupply Chain Management
Responsibilities
Serve as the primary point of contact for all incoming help desk calls and support requests
Troubleshoot and resolve end-user issues involving hardware, software, operating systems, and network connectivity
Provide support for printers, peripherals, VPN access, network shares, and general workstation issues
Assist users with Microsoft Office applications, SharePoint, web-based applications, and browser-related issues
Support Okta MFA authentication issues and access-related requests
Perform user account management tasks using Active Directory, Intune, and related identity platforms
Assist with device enrollment, first-time logins, and endpoint configuration
Support endpoint security tools, including SentinelOne and Zscaler
Use NinjaOne to support device management, monitoring, and remediation
Set up new computers, including software installation, configuration, and user onboarding
Configure desks and workstations, including monitors, docking stations, and peripherals
Diagnose and resolve hardware and software failures, coordinate replacements or escalations when necessary
Perform basic network troubleshooting, including connectivity, VPN, and access issues
Assist with Meraki Dashboard tasks under the guidance of systems administrators
Escalate complex systems or development-related issues to the appropriate teams when required
Manage unassigned tickets in Jira, ensuring proper categorization and assignment to appropriate technicians
Monitor ticket queues to support timely response and resolution
Assist with improving help desk processes, documentation, and efficiency
Qualification
Required
Strong experience in end-user technical support or help desk environments
Working knowledge of Active Directory, Intune, and endpoint management tools
Experience with ticketing systems such as Jira
Familiarity with endpoint security and networking concepts
Strong troubleshooting and problem-solving skills
Excellent communication and customer service abilities
Ability to manage multiple issues simultaneously in a fast-paced environment
Preferred
Experience supporting VPNs, MFA solutions, and enterprise security tools
Prior experience in an advanced help desk or IT support role
Interest in continued growth within IT operations or systems administration
Benefits
Excellent benefits including medical, dental, vision, PTO, Holidays, Profit Sharing, and 401(k) with match.
Uniform Services Time Off (USTO)
Uniform Services Differential Pay
A culture that appreciates Team Members
Company-paid life, AD&D and disability insurance; supplemental life and disability options; health savings and flex spending accounts; profit sharing; and a 401(k) plan with match.
Part-time team members are eligible to participate in the 401(k) plan with match, profit sharing, and may be eligible to participate in the medical plan depending on hours worked.
Company
Savage
Savage is a privately owned supply-chain solutions and industrial services.
Founded in 1946
1001-5000 employees
H1B Sponsorship
Savage has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageLeadership Team
Jeff Roberts
Chief Executive Officer
Recent News
GlobeNewswire News Room
2024-12-04
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2024-11-11
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