Four Seasons Hotels and Resorts · 15 hours ago
Guest Experience Coordinator
Fort Lauderdale, FL
Full-time
Onsite
Entry, Mid Level
2+ years expFour Seasons Hotels and Resorts is dedicated to creating exceptional experiences through genuine human connection. The Guest Experience Coordinator serves as the primary host and ambassador, curating personalized guest journeys from pre-arrival to post-stay, ensuring each guest feels valued and celebrated.
HospitalityTravelReal EstateSportsHotelLeisureRental Property
No H1B
Responsibilities
Serve as the primary point of contact before arrival, delivering warm, polished communication that sets the tone for an exceptional stay
Curate guest preferences and coordinate special requests with precision—celebrations, housekeeping rhythms, bedding needs, and more
Ensure all operational teams are fully prepared with complete guest information for a seamless arrival
Build genuine connection and excitement as the welcoming host even before guests step foot on property
Be the go‑to expert for spontaneous guest needs, personalized recommendations, and destination guidance
Plan and organize guest agendas, coordinate transportation, and assist with concierge‑level services
Partner fluidly across Front Desk, Concierge, Housekeeping, F&B, Spa, Pool & Beach, and Residences to deliver flawlessly coordinated experiences
Escort guests through property spaces, offering orientation, comfort, and authentic hospitality
Champion team‑wide guest recognition to ensure warmth and consistency in every interaction
Support accurate, timely billing and maintain guest trust throughout their stay
Deliver thoughtful, personalized follow‑up communications that demonstrate care beyond the stay
Foster emotional loyalty through meaningful relationships, creating lasting bonds with returning guests
Maintain continuity of guest history and preferences to elevate future stays
Act as an advocate and ongoing point of connection for guests long after checkout
Qualification
Required
At least 2–4 years of luxury hospitality, guest relations, concierge, or front‑office experience, preferably in a luxury hotel or resort
Excellent personal presentation and interpersonal skills
Extensive knowledge of luxury service standards and personalized service delivery
Strong time management skills: ability to multi‑task, set priorities, and adjust to changing conditions. Comfortable working in a fast‑paced environment
Ability to operate all computer equipment necessary to perform the job
Excellent communication and interpersonal skills; ability to communicate clearly with colleagues and guests and collaborate across departments
Ability to lift, carry, and move up to 30–50 lbs. when handling amenities, packages, or luggage
US work authorization is required
Preferred
Knowledge of Opera PMS preferred/is a plus
Benefits
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Company
Four Seasons Hotels and Resorts
Four Seasons is an operator of a chain of hotels, resorts, and residence clubs.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$579MKey Investors
CanAm EnterprisesJPMorgan Chase & Co.
2025-09-24Undisclosed· $162M
2025-09-24Debt Financing· $417M
2007-02-12Private Equity
Leadership Team
Alejandro Reynal
President and CEO
Sudhakar Veluru
CIO / CTO
Recent News
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