Kirkland & Ellis · 1 day ago
Technology Support Analyst II – Nashville
Houston, TX
Full-time
Onsite
Mid Level
4+ years expKirkland & Ellis is a leading law firm known for its commitment to legal excellence and teamwork. They are seeking a Technology Support Analyst II to provide day-to-day technology and audio-visual support for attorneys and business professionals, ensuring smooth operation of systems and devices.
GovernmentFinanceLegalFinancial ServicesLaw Enforcement
Responsibilities
Provide responsive, courteous technical support for hardware, software, and connectivity issues across laptops, desktops, and mobile devices
Image, install, maintain, and troubleshoot Windows-based systems, core applications, and firm-specific software
Set up and support conference room technology, virtual meetings, and presentations using Zoom, WebEx, and Microsoft Teams
Assist remote users, support Citrix and virtual private network (VPN) access, and troubleshoot iOS devices
Accurately document issues, requests, and resolutions using the firm’s ticketing system while adhering to ownership and escalation guidelines
Work as part of a distributed, team-first environment, assisting colleagues with complex issues and documenting new solutions and processes
Participate in firmwide maintenance windows, provide on-call support, and work overtime as business needs require
Research solutions using internal and external resources and follow established procedures, checklists, and quality controls during rollouts
Qualification
Required
A degree in computer science or a related technical experience
4–6 years of technology support experience in a professional services environment; law firm experience preferred
Strong working knowledge of Windows 11, Microsoft 365 (M365), remote computing, Citrix, networking fundamentals, and Voice over Internet Protocol (VoIP) systems
Hands-on experience supporting audio-visual technology, conference rooms, and virtual meetings
Excellent verbal and written communication skills with a service-oriented, professional approach
Sound judgment, strong troubleshooting abilities, and the flexibility to manage multiple priorities under pressure
Comfort working within structured processes while remaining adaptable and collaborative across teams
Preferred
CompTIA A+ and/or Microsoft certifications
Company
Kirkland & Ellis
Kirkland & Ellis is a law firm that offers a wide range of legal assistance in labor, government, and intellectual property litigation.
5001-10000 employees
H1B Sponsorship
Kirkland & Ellis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (44)
2024 (55)
2023 (27)
2022 (54)
2021 (45)
2020 (26)
Funding
Current Stage
Late StageLeadership Team
Erica Berthou
Member of Executive Committee, Partner
H.T. Flanagan
Partner
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