Action Behavior Centers - ABA Therapy for Autism · 13 hours ago
INTERNAL ONLY Help Desk Technician
Austin, TX
Internship
Onsite
Intern, Entry Level
$38K/yr - $38K/yrAction Behavior Centers is a company dedicated to providing ABA therapy for autism, and they are seeking an energetic and customer-focused Help Desk Technician. This role involves being the first line of support for the team, troubleshooting technical issues, and ensuring smooth operations of technology to empower teammates in their critical work.
HealthcareHealth Care
Responsibilities
Serve as the friendly, initial point of contact for teammates via email and ticketing system for all technical support needs
Utilize remote troubleshooting and diagnostic techniques to isolate, analyze, and implement the best solutions for technical issues
Guide teammates through problem-solving steps, provide technical training on basic usage, and create clear, helpful documentation
Provide hands-on assistance with the delivery, configuration, set up, maintenance, and troubleshooting of our computer systems, hardware, and software (including Mac OS and iOS devices)
Log all events and resolutions accurately in the Help Desk system, follow up to ensure satisfaction, and proactively identify opportunities to improve our IT processes and procedures
Efficiently direct and escalate unresolved issues to the next level of support when necessary
Qualification
Required
Proven experience as a Help Desk Technician or in a related customer support/tech role
Technical Fluency: A working knowledge of office automation products, utilities, and systems, with a strong understanding of computer systems and mobile devices
Apple Expertise: Proficiency with Mac OS and iOS devices is a must
Detail-Oriented: A keen eye for detail in all aspects of your work
Soft Skills: Excellent communication skills, a customer-oriented approach, and a cool-tempered demeanor when managing challenging situations
Growth Mindset: A true eagerness to learn new technologies and the ability to quickly process new information
Excellent problem-solving, analytical, and team-working skills
Proficiency in English
Benefits
Generous Paid Time Off (PTO) and paid holiday time.
Comprehensive Health Insurance coverage.
Health Savings Accounts (HSA) for tax-free benefits on medical and childcare expenses.
401k Retirement Plans with a company matching contribution.
Full benefits covered up to 90%.
Continuous training and growth opportunities.
Student Loan Repayment with Employer Contributions.
Tuition Discounts through our ABC University Partners.
Company
Action Behavior Centers - ABA Therapy for Autism
At Action Behavior Centers (ABC), we help children diagnosed with autism spectrum disorder (ASD) reach milestone moments.
Founded in 2017
10001+ employees
H1B Sponsorship
Action Behavior Centers - ABA Therapy for Autism has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2023-06-01Debt Financing
2022-08-17Acquired
Leadership Team
Hersh Sanghavi
Chief Executive Officer and Board Director
H
Holly Lambert
Co-Founder
Recent News
2025-09-14
2025-09-13
2025-08-23
Company data provided by crunchbase