Dana-Farber Cancer Institute · 18 hours ago
Practice Coordinator
Foxborough, MA
Full-time
Onsite
Mid Level
$48K/yr - $72K/yr
3+ years expDana-Farber Cancer Institute is a leader in life-changing breakthroughs in cancer research and patient care. The Practice Coordinator II provides superior customer service to patients and assists with appointment scheduling, check-in and check-out services, and managing patient information in accordance with customer service standards.
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Responsibilities
Under the direction of the operations management team, provides appointment scheduling ranging in complexity from one physician appointment to multiple care provider appointments in accordance with department scheduling guidelines for new and/or existing patients
Performs front desk check-in and check-out functions
Obtains detailed clinical information face-to-face, by telephone or electronically
May provide basic information regarding the need for insurance referral(s)
Performs independent patient and outside provider call triaging and assists in directing patient flow
Serves as a liaison between patient/family/provider
Confirm patient’s demographics (address/phone numbers etc) and insurance information
Review patient “alerts” in Epic and reconciles ie: patient contact information, Medicare Survey etc
Responsible for complex scheduling activities associated with patients arriving from main campus, other centers or other outside entities and coordinating appointments with other specialists, dieticians, social work, 2nd opinions, etc
Ensures the completion of prior authorizations for radiology testing and authorizations for outside ancillary services if requested same day or within 24 hours
Manage all incoming referrals; provide appointment setting and coordination of medical records
May navigate new patients and educate them about all available services
Resolves issues directly or ensures appropriate management of call by others
Recognizes emergencies and appropriately responses using standard operating procedures and critical thinking skills
May be required to perform other duties as required by the Operations team
May provide general administrative support and coordination for all aspects of patient care for both new and/or established patients, including filing, document preparation, data entry, telephone support, etc
Refer patients to financial counselor as needed at DFCI
If insurance has changed, copy card and give to New Patient Coordinator for updating and insurance eligibility check
Handles incoming requests for records and mails/faxes information as appropriate; Faxes notifications to HIS as necessary (patient name changes, etc)
Manages In Basket messages, takes ownership and responds appropriately to all messages
Manages referral workqueues in Epic
Carries out specific processes in the patient scheduling systems so that correct special billing and revenue processes function properly
Participates in clinical systems training for new hires and may teach or participate in the planning
Prepares, opens and closes provider schedules and handles daily schedule changes
Conduct slide submission as needed
Enters data into patient care related databases
May be responsible for mini-registrations, insurance verification and clinical intake for new patients. May be required to perform other duties as required by the operations management team
Assists in the review of office supply par levels to ensure adequate supplies at front desk
Receives shipments to the unit and places supplies and stock items in proper storage area
Review “type” of patient apt and ensure necessary forms are completed: new patient consults-print appropriate labels and refer to New Patient Coordinator
Review prepared lists for patients needing a Health Care Proxy or Illness Impact Questionnaire to be completed. Assist those patients in completion of forms. Be prepared to answer non-clinical questions about the Health Proxy or refer any detailed
Coordinate care with main campus and facilitate appointm
Understand and utilize DFCI systems as well as the local Hospital’s systems i.e. Meditech
Requires basic knowledge of insurance plans which constantly change; knowledge of insurances that HFH/LGH are participants; and high risk insurances
Ability to multi-task and function as an integral member of the team
Excellent verbal and written communication skills required
Excellent computer, customer service and problem solving skills required
Demonstrated ability to carry out complex scheduling as required
Demonstrated ability to draft complex reports, correspondence and other administrative documents pertaining to patient scheduling as needed
Qualification
Required
Associates degree; 3 years of equivalent experience may substitute for degree
Knowledge of medical terminology required
Excellent verbal and written communication skills required
Excellent computer, customer service and problem solving skills required
Demonstrated ability to carry out complex scheduling as required
Demonstrated ability to draft complex reports, correspondence and other administrative documents pertaining to patient scheduling as needed
Preferred
Bachelor's degree preferred
Company
Dana-Farber Cancer Institute
Dana-Farber Cancer Institute is a center dedicated to carrying out adult and pediatric cancer treatment activities and advanced research.
1001-5000 employees
H1B Sponsorship
Dana-Farber Cancer Institute has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (191)
2024 (145)
2023 (155)
2022 (139)
2021 (105)
2020 (113)
Funding
Current Stage
Late StageTotal Funding
$88.08MKey Investors
Elaine and Eduardo Saverin FoundationThe DeGregorio Family FoundationLlama
2025-11-24Grant· $20M
2025-05-06Grant· $1M
2024-09-24Grant· $0.5M
Leadership Team
Edward Benz
CEO
Recent News
Medical Xpress - latest medical and health news stories
2026-02-11
News-Medical.Net
2026-02-10
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