Palo Alto Networks · 1 day ago
Mgr, Scale & Optimize Engineering
United States
Full-time
Remote
Mid, Senior Level
$142K/yr - $229K/yrPalo Alto Networks is committed to protecting our digital way of life through innovative technology. The Mgr, Scale & Optimize Engineering role focuses on ensuring customer success, driving technology adoption, and leading a team of Customer Success Engineers to enhance product value and customer advocacy.
Artificial Intelligence (AI)Cloud ComputingCyber SecurityAgentic AICloud SecurityNetwork SecuritySecurity
No H1B
Responsibilities
Manage your team in driving key technical outcomes, achieving higher product adoption and being the single point of contact for all technical and product questions in their customer engagements
Leading a team Customer Success Engineers - assisting the team in guiding customers on best practices and with key escalations for the portfolio of customers
Measure effectiveness of Customer Success Engineers, ensuring the team delivers on Key Operational metrics, including Customer Health, feature adoption, Consumption, Reference-ability, Renewals
Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing Palo Alto Networks solutions to achieve their business and security objectives
Attracting, hiring and retaining a group of Customer Success Engineers contributors into the team, ensure rapid onboarding process for new team members, foster collaboration within internal teams and across the customer lifecycle
Work closely with Product and Engineering managers to drive new feature requests, feature enhancements and identify new opportunities for up-leveling the CSE team
Working closely with Sales reps and Renewals managers to identify new opportunities and upsell potential
Increase the lifetime value of the Customer through greater advocacy and reference-ability - serving as a customer advocate in the evolution of our products and platform functionality integral to the customer's success
Engage broadly across the Customer organization from management through to C-Level/Influencer as required
Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services
Actively assess the interactions with our top customers (product performance, depth, and breadth of usage, Support experience)
Qualification
Required
Experience working in pre-sales, account management, customer success, consulting or similar roles related to driving customer success and adoption
An enthusiastic and creative leader with the ability to inspire others
Demonstrated trajectory of success with people-management, coaching, and up-leveling and amplifying team's competencies
Ability to manage influence through persuasion, negotiation, and consensus building
Deep understanding of networking/security technologies and experience working with and implementing related solutions
Deep business operations expertise - has solid experience with SFDC, Gainsight, and adept with creating reports and dashboards is highly preferred
Ideally combined background of post-sales, sales, consulting services experience
Strong empathy for customers AND passion for revenue and growth
Deep understanding of value drivers in recurring revenue business models
Analytical and process driven mindset
Demonstrated desire for continuous learning and improvement
Excellent communication and presentation skills
Strong leadership skills with validated ability to influence inside and outside of the organization at the highest levels to garner support
Demonstrated success at skillful negotiation and strategy implementation
Able to balance providing extraordinary service with the need to improve financial performance, and increase revenue and profits
Preferred
Relevant Bachelor's degree or equivalent experience - preference for computer science or related background or equivalent military experience required
Benefits
Restricted stock units
Bonus
Company
Palo Alto Networks
Palo Alto Networks is a cybersecurity company that offers cybersecurity solutions for organizations.
Founded in 2005
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$65MKey Investors
Icon VenturesLehman HoldingsGlobespan Capital Partners
2012-07-20IPO
2008-11-03Series C· $10M
2008-08-18Series C· $27M
Leadership Team
Helmut Reisinger
CEO EMEA
Nikesh Arora
Chairman CEO
Recent News
2026-02-13
2026-02-13
2026-02-13
Company data provided by crunchbase