CAI · 5 hours ago
Desktop Support Specialist
Baltimore, MD
Full-time
Onsite
Mid Level
$28.50/hr - $28.50/hr
3+ years expCAI is a global services firm with over 9,000 associates worldwide, and they are seeking a motivated Desktop Support Specialist. The role involves providing technical support and assistance to administrators, staff, students, and vendors, including installing, upgrading, troubleshooting, and maintaining device software.
ConsultingSoftware
No H1B
Responsibilities
Communicate effectively with all levels of customers including administrators, staff, students, and vendors
Install and support new devices along with accompanying software (e.g., computers, tablets, projectors, document cameras)
Coordinate the repair of student and teacher laptop computers, including performing diagnostic repair procedures
Install and configure supported device operating systems
Perform routine diagnostics and maintenance with multiple operating systems
Install and configure applications and other supported software packages
Test new releases for supported systems
Perform network support and troubleshooting duties
Provide consultation and/or training to teachers, staff, and students on the operation of technology equipment and software packages
Troubleshoot hardware and software issues
Assist teachers with resolving device-related problems
Integrate knowledge and skills from a range of technologies to address work assignments and problems of moderate complexity
Coordinate with vendors when necessary
Participate as a team member on small and/or large projects
Record activities in the work order system
Update/Create internal supported system documentation
Qualification
Required
Associate Degree in a related technology area
Minimum of three (3) years of experience installing, upgrading, troubleshooting, and maintaining device software
Knowledge of Windows and Apple hardware and software platforms
Ability to perform technical tasks with minimal supervision
Must be able to follow oral and written directions
Any equivalent combination of experience and training, which provides the required knowledge, skills, and abilities will be considered
Preferred
Certifications such as CompTIA, A+ certification, HP Certification, or other hardware vendor-specific certifications
Benefits
Medical
Dental
Vision insurance
401k retirement account access
Paid sick leave
Other paid time off
Company
CAI
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Tom Salvaggio
President and CEO
Tony Salvaggio
Founder and CEO
Recent News
Computer Aid, Inc. (CAI)
2025-09-19
Company data provided by crunchbase