Initiate Government Solutions, LLC. · 16 hours ago
Microsoft Dynamics 365 Tier 2 Customer Service Engineer / System Administrator
United States
Full-time
Remote
Entry, Mid Level
2+ years expInitiate Government Solutions (IGS) is a Woman-Owned Small Business and a fully remote IT services provider supporting federal partners nationwide. They are seeking a highly skilled Microsoft Dynamics 365 Tier 2 Customer Service Engineer / System Administrator to provide advanced support and resolution to end-users of the Dynamics 365 platform, ensuring effective communication and problem-solving skills are utilized.
Enterprise SoftwareBig DataAppsInformation TechnologyAnalyticsProject Management
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide administration, configuration, and diagnostics in Dynamics 365 in support of the Veterans Affairs (VA) enterprise
Provide Tier 2 support for Dynamics 365 end-users, including user access, troubleshooting, issue resolution, and escalation to Tier 3 support as necessary
Investigate and resolve complex issues related to Dynamics 365 applications, modules, and integrations
Develop and maintain documentation for support processes, procedures, and solutions
Stay up to date with the latest features, updates, and best practices related to Dynamics 365
Qualification
Required
Bachelor's Degree in computer science, information technology, or a related field plus 2 years experience, 8 years of additional relevant experience may be substituted for education
Minimum of 2 years of experience in a Tier 2 support role, specifically focused on Dynamics 365
Strong understanding of Dynamics 365 Customer Service (CRM)
Proficiency in troubleshooting and resolving Dynamics 365-related issues
Experience with Dynamics 365 configuration, customization, and integration
Excellent analytical and problem-solving skills
Experience with ITIL processes and practices and the ServiceNow service management tool
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Availability to provide work during core customer hours, 8 AM to 5 PM Eastern
Candidate must be a U.S. citizen or permanent resident and able to attain a Tier 4 Public Trust clearance
Preferred
Active VA Public Trust
Microsoft Dynamics 365 certification
Experience in a fast-paced, customer-oriented environment
Microsoft Azure and Power Platform knowledge is advantageous
Experience with monitoring tools like Dynatrace and Application Insights is a plus
Benefits
Comprehensive medical, dental, and vision care
Matching 401K and profit sharing
Paid time off
Training time for personal development
Flexible spending accounts
Employer-paid life insurance
Employer-paid short and long term disability coverage
An education assistance program with potential merit increases for obtaining a work-related certification
Employee recognition
Referral programs
Spot bonuses
Other benefits that help provide financial protection for the employee and their family
Company
Initiate Government Solutions, LLC.
IGS is a solutions provider, partnering with the Federal Government, to tackle the most challenging issues included interoperability, data analytics, business/clinical applications and operations, program/project management.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Claudine Beron, MA, PMP
CEO, Initiate Government Solutions
Madeline Larkin, PMP, SPHR
Chief Operating Officer
Company data provided by crunchbase