City of Indianapolis · 10 hours ago
Data Center Manager
Indianapolis, IN
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expThe City of Indianapolis is responsible for providing information technology services to the city-county. The Data Center Manager oversees the operation and integrity of the IT infrastructure supporting data center and network services, ensuring adherence to policies and managing resources effectively across various projects.
Non ProfitGovernmentInformation TechnologyInformation Services
Responsibilities
Leads the data center and network engineering team to support the City-County IT environment
Serve as the escalation point for data center and network engineers for problem, incident, request and resolution activities
Provides functional advice and work leadership for data center and network engineers, which requires advanced knowledge of data center and network technologies
Solves complex engineering and technical problems where analysis of the situation requires in-depth evaluation of various technical, policy and cost-related factors
Works with the Service Delivery Manager to ensure all incidents and problems are properly documented and monitors the Root Cause Analysis (RCA) process for all data center and network issues requiring RCA action
Represents changes in the Change Advisory Board (CAB) meetings for the data center and network teams
Ensures infrastructure changes are conducted, managed and communicated properly
Responsible for creating and updating policy or standard operating procedure documents for both technical land non-technical audiences using clear and concise writing
Monitor and track Service Level Agreements (SLAs) for the data center and network teams and report to ISA leadership
Ensures Key Performance Indicators (KPIs) are met by the data center and network teams
Leverages influencing and negotiation skills across IT and the enterprise to enable cost-effective and innovative shared solutions in the achievement of business goals
Operates a formal governance mechanism to ensure that services can continue to be delivered in line with the agreed-on business outcomes
Manages the growing maturity of the organization by introducing revisions to the operating model that accommodate the move from a project-driven to a product family, service-centric environment
Works with the IT executive and senior leadership team(s) on the service portfolio and governance required to prioritize resources, including budget
Responsible for serving as the strategic interface for business/IT strategy development, solutions discovery, service management, risk management and relationship management for the data center and network teams
Acts as a trusted advisor, and builds and maintains relationships with other IT leaders and business executives to develop a clear understanding of business needs, ensures cost-effective delivery of IT services to meet those needs, and is able to respond with the agility required to address changing business priorities
Works closely with the Chief Technology Officer, Enterprise Architects and Business Services Consultants to facilitate and navigate complex customer relationships and provide technical solutions
Champions the data center and network team's involvement in the IT organization's innovation efforts and its role in experimenting with new solutions to take advantage of business opportunities
On call 24x7x365 for off hours support, change implementations and other work assignments
Will have supervisory responsibility involving staffing, providing input on performance appraisals, recommending training and development of team members, as well as recommending terminations and disciplinary actions, etc
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time
Qualification
Required
Bachelor's Degree in Computer Science, Information Systems, Information Technology or related field or equivalent work experience
10-15 years of progressive IT work experience with at least 10 years of experience in systems support/integration/design in large (1000+ user) environments
Ability to perform analysis, define new processes and help facilitate new technology initiatives
Ability to create and update technical, policy, and strategic documentation for both technical and non-technical audiences
Excellent verbal, written communications and interpersonal skills
Experience in Microsoft Active Directory best practices, including sites, site links and replication, designing Active Directory, trusts migrations and upgrades
Experience in creating Group Policy Objects (GPOs) for manipulation of objects
Experience in Windows server administration including system stability, integrity, and troubleshooting
Expert level knowledge of Microsoft systems including Windows Operating System (OS), SQL Server, Exchange, Domain Name System (DNS)
Expert level knowledge of networking technologies and protocols
Expert level knowledge of monitoring practices for Windows technologies and hardware
Expert level knowledge of Local Area Network (LAN) protocols including MS Networking, Dynamic Host Configuration Protocol (DHCP), DNS, and Windows Internet Name Service (WINS)
Strong working knowledge of server management and patching technologies, Microsoft Systems Center preferred
Strong working knowledge of Virtualization technologies focusing on current VMWare versioning
Strong working knowledge of Citrix and related thin client technologies
Strong working knowledge of Firewall/Virtual LAN (VLAN) technologies
Strong working knowledge of Dell EMC Storage technologies
Strong working knowledge of backup technologies, Dell EMC Data Domain preferred
Strong working knowledge of network monitoring technologies such as Solarwinds and other comparable products preferred
Working knowledge of Linux Operating System (OS) and administration is preferred
Working knowledge of the Cisco network equipment line
A technical exam may be administered to verify candidate's knowledge
Preferred
Demonstrable working experience in a hyperconverged infrastructure environment preferred
Working experience in an application-centric infrastructure environment preferred
Certification in advanced Windows or Cisco networking-related (e.g. MCSA, CCNA, CCNP), cloud-related (Azure Administrator; Amazon Web Service Administrator) or virtualization-related certifications (e.g. VMware Certified Professional) strongly preferred
Company
City of Indianapolis
The City of Indianapolis and Marion County offers an amazing array of career opportunities with more than 400 job titles and 37 divisions to choose from.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$3.98MKey Investors
U.S. Environmental Protection AgencyNina Mason Pulliam Charitable Trust
2023-05-25Grant· $0.97M
2022-09-03Grant· $3M
Leadership Team
Candace Harris
Chief Financial Officer
Dawn Sykes Randle
Chief Financial Officer
Recent News
2024-04-07
Company data provided by crunchbase