Komatsu · 13 hours ago
Technical Content Delivery Specialist- Cartersville, GA
Cartersville, GA
Full-time
Onsite
Mid Level
3+ years expKomatsu is a global leader in developing and supplying technologies, equipment, and services for various markets. They are seeking a Technical Content Delivery Specialist responsible for managing the release of technical content in both print and digital formats, providing customer support, and overseeing associates in the delivery team.
ConstructionIndustrialManufacturing
Responsibilities
Provide support for Komatsu internal employees, dealers, and customers to find, order, and access the correct content
Train, support, and oversee department associates essential functions
Monitor Technical Bulletin (PSN) workflow progress and release management
Collaborate with SME's, associates, and vendors to ensure content accuracy, permissions, and workflow consistency throughout the department
Administration of translation management workflow and policy
Collaborate with management and other Komatsu teams for strategy road mapping and deployment
Learn Komatsu systems including ASK knowledgebase, internal SOPs, products, affiliates, and processes to resolve customer issues
Perform root cause analysis to identify solutions and innovate new solutions for supporting Komatsu products
Lead cross-functional efforts with product and service teams to develop policy and procedure for improved support and alignment
Coordinate receipt, distribution, and disposition of print and electronic material for KLTD and affiliates
Create covers and title pages
Maintain multiple document databases
Oversee factory manual ordering with publishing vendor
Pre-flight and prep new and revised content for US market and release to online and print delivery sites
Actively monitor the prep and pre-flight conditions, styles, and templates necessary for the North American market to maintain consistency and alignment with KLTD and affiliates
Manage personal projects and provide associates direction for multiple team projects to ensure accuracy and on time completion
Lead server and web resolution management with digital transformation office and their vendors
Support for AHS SharePoint site, content management, and user access
Approve new print/media users
Approve all import and domestic updates into North American content delivery portals
Oversee digital and physical record management, master files for current and obsolete materials
Manage knowledge transfer training with ASK teams to expedite end user support
Lead department related goals and support Komatsu with root cause analysis and completed solutions
Complete individual goals, support department and company initiatives
Provide associate leadership for continuous improvement initiatives to drive success in delivery and customer experience of technical content usability
Qualification
Required
College degree or 3-5 years work experience in document/database management, digital/print delivery, or related work/military/education experience
Possibly 5-10% travel for Gemba with customers or distributors; industry specific seminars/training; departmental training or meetings
Strong computer and application aptitude. Must showcase ability to train others and lead projects
Basic technical communication system administration knowledge and understanding
Strong problem-solving and system knowledge
Ability to perform root cause analysis with strong problem-solving skills
Ability to build rapport, lead, train and maintain positive relationships with associates and stakeholders
Technical aptitude or ability to learn Komatsu machine systems and technical content
Strong customer service skills for internal and external customers
Must demonstrate excellent organizational skills and the ability to stay on task
Preferred
Ability to demonstrate strong leadership, direction, and support for associates
Commitment to staying updated with technology and best practices
Knowledge of Microsoft Office 365 Product Suite, Adobe, PADS, and FrameMaker a plus
Benefits
Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
401k and/or employee savings programs
Employee time off (vacation and designated holidays)
Employee and family assistance programs
Disability benefits
Life insurance
Employee learning and development programs
Company
Komatsu
Komatsu is a manufacturing company that specializes in the development of equipment for the construction industry.
10001+ employees
H1B Sponsorship
Komatsu has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (7)
2022 (3)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Hayden Akers
Partner Integration Manager
Masatoshi Ueno
Managing Director, office of CTO@Silicon Valley
Recent News
2024-11-07
Company data provided by crunchbase