Virginia Green · 5 hours ago
Customer Service Representative
Henrico, VA
Full-time
Onsite
Entry, Mid Level
2+ years expVirginia Green is seeking a Customer Service Representative who will interact with customers by addressing inquiries and resolving issues in a call center environment. The role involves providing Best-In-Class customer service and managing a high volume of calls while ensuring customer satisfaction.
Customer ServiceHealthcareProfessional ServicesHealth CareService Industry
Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner
Identify customer’s needs, clarify information, research every issue and provide solutions and/or alternatives
Handle billing related inquiries collecting payment data for immediate processing
Ability to follow through on commitments and accurately update our system of record to notify all applicable parties
Ability to follow up timely on phone calls, emails etc
Build sustainable relationships and engage customers by taking time to go the extra mile
Seize opportunities to upsell products when they arise
Ability to multi-task and assist with additional office tasks as directed
Represent the company's values, products, and services as a positive and engaging brand ambassador, effectively communicating the brand's mission to customers, partners, and stakeholders while ensuring consistency in messaging and customer experience
Qualification
Required
Excellent organizational, verbal, and written communication skills
Manage large amounts of inbound and outbound calls in a timely manner
Identify customer's needs, clarify information, research every issue and provide solutions and/or alternatives
Handle billing related inquiries collecting payment data for immediate processing
Ability to follow through on commitments and accurately update our system of record to notify all applicable parties
Ability to follow up timely on phone calls, emails etc
Build sustainable relationships and engage customers by taking time to go the extra mile
Seize opportunities to upsell products when they arise
Ability to multi-task and assist with additional office tasks as directed
Represent the company's values, products, and services as a positive and engaging brand ambassador, effectively communicating the brand's mission to customers, partners, and stakeholders while ensuring consistency in messaging and customer experience
Meet personal/team qualitative and quantitative target
Ability to accept guidance and apply recommended suggestions to improve internal and external customer interaction
Maintain an open line of communication with management and peers providing suggestions received through customer interactions
Excellent communication skills including active listening
Utilize strong verbal communication skills to actively listen to customer or team concerns, identify issues, and provide clear, effective solutions in real-time, ensuring a positive resolution and maintaining customer satisfaction
Minimum High School Diploma or Equivalent
Minimum 2+ years of experience in managing high call volumes (inbound and/or outbound) or providing in-person customer service, demonstrating the ability to efficiently handle customer inquiries, resolve issues, and maintain a high level of professionalism and customer satisfaction
Strong computer skills including the use of Microsoft Office Products (Outlook, Word, Excel, PowerPoint) and ability to navigate internet applications
Prolonged periods sitting at a desk and working on a computer
Ability to use office items such as computer, keyboard, mouse and monitor(s) for extended periods of time
Preferred
Agronomic related background, turf, weed, lawn care knowledge
Company
Virginia Green
Local lawn care experts committed to keeping your lawn lush, green, and healthy. No one has more experience in Virginia than Virginia Green.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2024-01-03Acquired
Leadership Team
David Hanny
Chief Operating Officer
Recent News
Company data provided by crunchbase