Synchrony · 9 hours ago
AVP, Marketing Activation Project Manager
Charlotte, NC
Full-time
Hybrid
Mid, Senior Level
$75K/yr - $130K/yr
5+ years expSynchrony is a financial services company that is seeking an AVP, Marketing Activation Project Manager. This role is responsible for leading customer communication solutions related to billing statements, card packages, and marketing letters, overseeing all aspects of the communication lifecycle and collaborating with various stakeholders to ensure quality and timely delivery of projects.
LendingFinanceProperty & Casualty InsuranceVenture CapitalConsumer LendingFinancial ServicesInsurance
No H1B
Responsibilities
Lead execution efforts for initiatives related to billing statements, card packages, and letters from inception thru design, testing and validation, and launch; define and gather requirements and timeline, with a focus on quality and timely delivery; organize and lead project working meetings; prepare and communicate project status, progress, & all required documentation; manage own workload capacity, monitoring, & milestone achievements
Key participant in Agile pod workflow; partner with client teams and requesters on planning, supporting team members with problem-solving, escalations, and solutions
Maintain standard processes and operational documentation; ensure changes and projects adhere to all regulations, critical to compliance, and critical to quality mandates; identify and implement quality improvement & process simplicity to meet evolving client, business, and compliance requirements
Participate in development and implementation of new processes, technology, and related infrastructure
Provide consultative input to client teams and internal process owners on best practices
Perform other duties and/or special projects as assigned
Qualification
Required
Bachelor's Degree or, in lieu of degree, a high school diploma/GED and 5 years of experience in Marketing Operations/Credit or Debit Card project management experience
Minimum of 3 years experience in design, testing & validation of business requirements
Minimum of 3 years experience with financial services / credit processing systems; Fiserv, First Data, TSYS, FIS
Minimum of 3 years experience leading cross functional team projects
Ability and flexibility to travel for business as required
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act
Legal authorization to work in the U.S. is required
Preferred
Experience with Fiserv system configuration tools: PCF, DecisionQuest®, SCS, and PEP
Experience in automating campaign build, test, and validation processes
Outstanding communication, relationship building, influencing, and collaboration skills
Creative approach to problem-solving with the ability to focus on details while maintaining the 'big picture' view
Ability to clearly explain technical information to non-technical audiences
Strong analytic and problem-solving skills with ability to manage multiple priorities
PMP, Agile, Scrum certification a plus
Benefits
Eligible for an annual bonus based on individual and company performance
Company
Synchrony
Synchrony is a consumer financial services company.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-02-15Post Ipo Equity· $500M
2014-08-01IPO
Leadership Team
Brian Doubles
President & CEO
Raj Deol
SVP, Sam’s Club Marketing Leader
Recent News
2026-02-03
Benzinga.com
2026-01-21
Company data provided by crunchbase