TISTA Science and Technology Corporation · 9 hours ago
Senior Program Analyst (IT Service Management)
United States
Full-time
Remote
Senior Level, Lead/Staff
$57K/yr - $64K/yr
10+ years expTISTA Science and Technology is seeking a Senior Program Analyst to join their growing team. This role involves supporting enterprise IT Service Management programs, focusing on improving IT service delivery, performance, and compliance through analytics and collaboration.
Enterprise SoftwareCloud ComputingCyber SecurityBig DataApplication Performance ManagementCloud SecurityData ManagementData StorageDevOpsEnterprise ApplicationsIT InfrastructureIT Management
No H1B
Security Clearance Required
Responsibilities
Support design and continuous improvement of ITSM processes (Incident, Change, Problem, Request, Knowledge)
Act as liaison between IT teams and business stakeholders
Develop dashboards and service performance metrics
Analyze service trends to drive operational improvements
Support ServiceNow configuration and enhancements
Assist with audits, governance, and compliance activities
Lead documentation and training initiatives
Collaborate with infrastructure, cybersecurity, and application teams
Qualification
Required
Strong analytical, communication, and stakeholder management skills
Ability to manage multiple priorities in fast-paced environments
Bachelor's Degree in Business Discipline, or equivalent PLUS 10 Years of experience
Eight (8) years of additional relevant experience may be substituted for education
The ability to pass a Tier 2/Moderate Background Investigation
Preferred
ITIL v4 knowledge
Experience with ServiceNow or similar ITSM platforms
Benefits
Above Industry Healthcare Benefits
Remote Working Options
Paid Time Off
Training/Certification opportunities
Healthcare Savings Account & Flexible Savings Account
Paid Life Insurance
Short-term & Long-term Disability
401K Match
Professional development reimbursement
Employee Assistance Program
Paid Holidays
Military Leave
Company
TISTA Science and Technology Corporation
TISTA is a Service Disabled Veteran Owned Business (SDVOB) and trusted partner of innovative IT solutions for the federal government.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ahmed R. Ali
Founder, President & Chairman
Asif Ahmed
Strategic Advisor
Company data provided by crunchbase