V2Soft · 20 hours ago
L3 Tech Support
Troy, MO
Full-time
Onsite
Mid LevelV2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide. The L3 Tech Support role involves performing infrastructure operations, providing user support, and coordinating with vendors, while ensuring compliance and documentation are maintained.
Cloud ComputingDevOps
Responsibilities
Perform Pre‑Shift Checks across GALC, ICS, server, storage, and network infrastructure for 1st, 2nd, and weekend shifts
Provide Smart Hands support for server and network infrastructure (new installs, refreshes, break/fix)
Support preventative maintenance for power and HVAC systems
Conduct weekly checks of plant floor network, data center, and telecom infrastructure
Perform monthly wireless network audits to identify interference and perform remediation
Monitor ANDON systems, GALC alerts, and network monitoring tools (PRTG, DNAC, etc.)
Monitor Teams PMI chat for posted issues that may impact production
Coordinate and manage installation and break/fix of network drops and power connections
Support CTASKs related to approved Change Requests
Perform Telecom Room inspections, reviewing power, temperature, and required daily checklists
Perform network and telecom maintenance, troubleshooting, switch installation, and port activations
Perform hardware comfort checks prior to asset moves, adds, or changes
Execute hot swap operations on mission‑critical equipment
Provide escalation support to L2 Production Support and assist with 1TS incidents
Support user administration and file/folder access requests
Perform inventory audits of IT equipment
Support configuration of R1 and Priority Service Restoration Bridges and assist with countermeasure implementation
Provide support for 4i services as required
Escort external vendors throughout data centers, computer rooms, and production areas for installations and maintenance
Coordinate repairs and maintenance activities with external vendors and internal maintenance teams
Provide onsite presence for INCs or CTASKs requiring hands‑on troubleshooting or monitoring
Create, organize, standardize, and maintain documentation for L3 processes and activities
Obtain review and approval from client Senior Analysts for standardized work
Create and submit 1TS RFCs for L3-managed site activities
Support local and regional projects involving infrastructure and/or application deployments, refreshes, server rack configurations, and upgrades
Support system activities during planned non‑production times, including plant shutdowns
Serve as first point of contact (POC) for production and L2 escalations
Monitor PMI chat, email, text, and infrastructure alerts (PRTG, SCOM Site Scan, Nagios, SYSMON, DNAC)
Monitor 1TS for P1–P3 incidents and take appropriate action
Follow P1/P2 escalation procedures
Provide On‑Call support for L2 production, weekend activities, and ITS P1–P3 incidents
Provide onsite support for CTASKs or incidents requiring hands‑on troubleshooting or vendor engagement
Support planned non‑production activities such as plant shutdowns
Qualification
Preferred
Proficient understanding of the OSI layer, TCP/IP protocols and their use-cases
Network administration
Familiarity with cloud computing
Problem-solving skills
Analytical skills
Customer service experience
Company
V2Soft
V2Soft stands as a global leader in Information Technology Services and Business Solutions, headquartered in Michigan, USA, since its establishment in March 1998V2Soft is dedicated to pioneering innovative technology solutions, seamlessly integrating AI and Generative AI into their services to empower customers.
Founded in 1998
1001-5000 employees
H1B Sponsorship
V2Soft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (21)
2023 (8)
2022 (6)
2021 (7)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
KUMAR VISWANATHAN
Client Partner
Keith Powell
Client Partner Manager
Recent News
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