King Risk Partners · 1 day ago
Client Support Specialist
IMMOKALEE,FL,US
Full-time
Onsite
Mid Level
3+ years expKing Risk Partners, LLC is a growing leader in the insurance industry, seeking a dedicated Client Support Specialist to join their team. The role involves answering customer queries, solving issues, and providing detailed policy information while ensuring a friendly and professional demeanor.
Property & Casualty InsuranceAuto InsuranceCommercial InsuranceInsuranceProperty Insurance
Responsibilities
Become familiar with company insurance products
Answering calls and responding to customer inquiries
Accessing customer accounts and policy schedules
Processing payments, simple endorsements such as address changes, pulling documents
Providing customers with detailed information about policies and products
Liaison between agents, carriers, and customers
Identifying accounts for upsell or cross sell potential and forwarding customers to sales agents when a policy needs to be initiated or upgraded
Typing up complaint reports
Managing the customer complaint database
Scanning and attaching files when necessary
All other duties as assigned
Qualification
Required
Become familiar with company insurance products
Answering calls and responding to customer inquiries
Accessing customer accounts and policy schedules
Processing payments, simple endorsements such as address changes, pulling documents
Providing customers with detailed information about policies and products
Liaison between agents, carriers, and customers
Identifying accounts for upsell or cross sell potential and forwarding customers to sales agents when a policy needs to be initiated or upgraded
Typing up complaint reports
Managing the customer complaint database
Scanning and attaching files when necessary
All other duties as assigned
Friendly and professional demeanor
Excellent communication and interpersonal skills
Basic computer skills and knowledge of database software
High-level typing skills
Advanced knowledge of telephone and call forwarding systems
Ability to remain calm in stressful situations
Ability to explain detailed policy concepts in a simple way
Personal and/or commercial lines insurance lines knowledge
High school diploma or GED
3+ years of customer service experience
Previous experience working as a customer service representative
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
401(k) with employer match
Short-Term Disability (employer paid)
Long-Term Disability (employer paid)
Life Insurance
Employee Assistance Program
Generous PTO Policy
Tuition Reimbursement
Employee Referral Program
Growth and advancement opportunities
Company
King Risk Partners
We are one of the fastest-growing insurance agencies within the top 100 brokers in the United States.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Madison Capital Funding
2025-04-23Private Equity
2022-01-12Debt Financing
Leadership Team
Scott Popilek
Chief Executive Officer
A
Ali Omar
Chief Financial Officer
Recent News
2025-12-03
Company data provided by crunchbase