Iron Systems, Inc · 11 hours ago
Desktop Support L1
Framingham, MA
Full-time
Onsite
Mid, Senior Level
5+ years expIron Systems, Inc is seeking a Desktop Support L1 to provide on-site and desk-side support services to end users. The role involves troubleshooting PC-related problems, supporting various devices and peripherals, and ensuring timely incident resolution.
Embedded SoftwareElectronicsSoftwareManufacturingInformation TechnologyComputerEmbedded Systems
Responsibilities
Provide on-site and desk-side support services to end users
Troubleshoot PC-related problems at the direction of CLIENT level 2 or SPOC
Complete incidents and requests within SLA in a pressurized environment
Build, configure, and troubleshoot. Install the “Gold” image on the customer’s PC and laptop applications and hardware components
Ensure tickets are updated on a daily basis
Support the meeting room environment and video conferencing
Support printers, scanners, and other peripherals
Support mobile devices, such as iPads, iPhones, and Android devices
Troubleshooting network and operating system issues
Qualification
Required
Provide on-site and desk-side support services to end users
Troubleshoot PC-related problems at the direction of CLIENT level 2 or SPOC
Complete incidents and requests within SLA in a pressurized environment
Build, configure, and troubleshoot. Install the 'Gold' image on the customer's PC and laptop applications and hardware components
Ensure tickets are updated on a daily basis
Support the meeting room environment and video conferencing
Support printers, scanners, and other peripherals
Support mobile devices, such as iPads, iPhones, and Android devices
5-7 years of specific experience in desktop support, customer service, troubleshooting network and operating system issues, and Windows operating systems
Troubleshooting network and operating system issues
Company
Iron Systems, Inc
IRON Systems is a leading provider of integrated information technology solutions and last-mile supply chain services to the global Data Center, Edge Computing, Telecom and IoT Infrastructure and adjacent industries.
1001-5000 employees
H1B Sponsorship
Iron Systems, Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (3)
2023 (2)
2022 (6)
2021 (4)
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase