ALLO Fiber · 15 hours ago
Technical Support Specialist
Lincoln, NE
Full-time
Onsite
Entry Level
1+ years expALLO Communications is a company that values its community and employees, promoting a collaborative and inclusive workplace. They are seeking a Technical Support Specialist who will assist customers with technical inquiries related to their internet, voice, and video products while providing exceptional customer service and support.
Telecom & CommunicationsAppsCommunications InfrastructureMobileTelecommunications
Responsibilities
Work in an inclusive and supportive call center environment assisting residential and business customers with inbound technical support inquiries related to ALLO internet, voice and video products
Diagnose technical issues, implement solutions, and schedule service appointments when necessary
Deliver exceptional customer experiences by actively listening, asking questions, and offering the best possible support
Conduct follow-ups with customers to confirm issue resolution and satisfaction
Provide customers with updates on work orders or trouble tickets
Accurately document customer interactions and support requests in our system
Collaborate with internal teams to improve customer experience and technical support processes
Other duties as assigned
Qualification
Required
High school diploma, GED, or equivalent experience
1+ years of experience in customer service, IT support, retail, hospitality, or any role requiring strong communication skills and problem-solving
Commitment to delivering excellent customer service and support
Adaptable, collaborative, and capable of excelling in a dynamic setting
Proficiency with computer systems, with the ability to efficiently navigate multiple application windows, including typing of notes into the ticket system
Strong problem-solving skills with attention to detail
Excellent communication skills, with the ability to assist customers of all technical skill levels in a patient and clear manner
Willingness to learn and grow within the company
Raise objects up to 25 lbs
Remain upright on feet for extended periods
Remain stationary for extended periods
Ability to communicate information
Ability to operate a computer
Ability to observe details at far range
Preferred
Prior call center or telecommunications experience is a plus but not required—we provide full training for motivated individuals!
Basic knowledge of home broadband components and home networking is a bonus. Examples are what is a modem and router, how to connect a wireless device like a phone or laptop to home WiFi, what is the difference between 2.4 GHz and 5 GHz WiFi bands, etc
Benefits
Free internet? You bet. Plus, awesome discounts on other ALLO services.
Retirement Plan: The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.
Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.
Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
Tuition Assistance: Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition.
Company
ALLO Fiber
Since 2003, ALLO has provided cutting-edge Internet, TV, and Phone solutions across our communities.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$866.19MKey Investors
CalixNebraska Public Service CommissionSDC Capital Partners
2023-07-14Debt Financing· $650M
2023-06-28Grant· $11.05M
2020-10-05Private Equity· $197M
Leadership Team
B
Brad Moline
President
Recent News
MarketScreener
2025-10-18
2025-06-25
2025-06-05
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