Thermo Fisher Scientific · 1 day ago
Sr. Manager, IT (Customer Experience)
Norcross, GA
Full-time
Hybrid
Senior Level
6+ years expThermo Fisher Scientific is a global leader in scientific solutions, and they are seeking a Senior Manager of IT to guide a collaborative team in advancing digital transformation. This role involves developing IT roadmaps, overseeing business systems, and managing IT operations to drive growth and efficiency.
BiotechnologyMedical DeviceCloud ComputingEnterprise SoftwareConsultingHealthcareLife ScienceBioinformaticsCloud Data ServicesHealth CareManagement Information SystemsOffice SuppliesPrecision Medicine
Responsibilities
Guide a collaborative team of IT professionals while advancing digital transformation across the organization
Develop and implement comprehensive IT roadmaps that align with business objectives
Oversee core business systems and ensure reliable operation of IT infrastructure
Collaborate with business leaders to identify and implement technology solutions that drive growth and efficiency
Manage IT operations, maintain security compliance, and cultivate a culture of excellence in technical support and service delivery
Qualification
Required
Advanced Degree plus 6 years of experience, or Bachelor's Degree plus 8 years of experience in IT and/or customer experience roles
Strong knowledge of business applications (ERP, CRM, e-commerce platforms) with implementation and integration experience, particularly in Salesforce
Leadership ability to develop, mentor, and manage high-performing IT teams
Strategic mindset with excellent problem-solving and critical thinking skills
Strong project management capabilities and budget management experience
Outstanding communication and interpersonal skills with ability to influence across all organizational levels
Experience building consensus and partnerships across stakeholder groups
Track record of implementing customer experience related digital transformation initiatives
Knowledge of IT security best practices and compliance requirements
Ability to prioritize resources and deliver results in a distributed environment
Travel required (up to 25%)
Preferred
Preferred Fields of Study: Computer Science, Information Technology, or related field
Salesforce Professional certifications and/or AI experience are preferred
Experience leading distributed teams preferred
Commitment to innovation and continuous improvement
Company
Thermo Fisher Scientific
Thermo Fisher Scientific is a biotechnology and laboratory equipment company that provides a wide range of scientific products and services.
10001+ employees
H1B Sponsorship
Thermo Fisher Scientific has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (272)
2024 (224)
2023 (233)
2022 (342)
2021 (315)
2020 (227)
Funding
Current Stage
Public CompanyTotal Funding
$19.77BKey Investors
National Grid
2026-02-09Post Ipo Debt· $3.8B
2025-11-24Post Ipo Debt· $2.42B
2025-09-30Post Ipo Debt· $2.5B
Leadership Team
Stephen Williamson
Senior Vice President and Chief Financial Officer
Michel Lagarde
Chief Operating Officer
Recent News
2026-02-11
Company data provided by crunchbase