Allstate · 13 hours ago
Virtual Assist - Auto Adjuster - Remote
United States
Full-time
Remote
Entry, Mid Level
$54K/yr - $85K/yr
1+ years expAllstate is a company focused on protecting families and their belongings from uncertainties. They are seeking a Virtual Assist Auto Adjuster who will work remotely, conducting inspections and providing exceptional service to customers whose vehicles require repair. This role involves reviewing estimates, communicating with customers, and utilizing advanced technology to ensure a high level of professionalism and care.
FinanceBankingProperty & Casualty InsuranceVenture CapitalFinancial ServicesInsuranceInsurTech
No H1B
Responsibilities
Communicate clearly and efficiently with all parties involved, ensuring that the customers’ needs are met with the highest level of professionalism and care
Reviewing, writing estimates, creating supplements, and handling total losses for a wide variety of vehicles
Investigate auto claims by performing detailed reviews of damage and interpreting policies to determine coverage
Use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process
Evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies
Utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms
Execute policies along policy agreements, and keep a clear record of work in a claims system that is trained on
Qualification
Required
18 months+ previous experience in auto Collision estimating using CCC or Mitchell
Demonstrated expertise in crafting comprehensive cost estimates for paintwork, body, frame restoration and mechanical
Proficiency in using virtual inspection tools and applications
Strong analytical skills to assess damages and write accurate estimates
Excellent communication skills to interact with customers and stakeholders effectively
Ability to work independently and manage time efficiently in a virtual work environment
Familiarity with insurance policies and industry regulations related to auto claims
On-camera presence when assisting customers, participating in team meetings, or as otherwise directed
A dedicated workspace in your residence that is private and free from distractions
A minimum internet bandwidth of 50 MB download speed and 5 MB upload speed
Appropriate work surface and seating
Willingness to work one of the following schedules: 8:00 am - 5:00 pm, 9:00 am - 5:30 pm, or 10:00 am - 6:30 pm
Ability to attend 1-week of training that will take place in Wheeling, IL
As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor
Benefits
Medical, dental, and vision coverage.
Allstate pension plan and 401(k) savings plan.
Ayco financial coaching.
Spring Health mental and emotional wellbeing resources.
Paid parental leave.
Adoption reimbursement.
Paid time off.
Tuition reimbursement.
Wellness incentives.
Company
Allstate
Allstate is an insurance company that offers car, home, and life insurance services. It is a sub-organization of Allstate.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-06-24Post Ipo Debt· $500M
2014-01-13Post Ipo Equity
1993-06-11IPO
Leadership Team
Jonathan Adkisson
SVP & General Manager - Direct Distribution
Guy Hill
Executive Vice President, Product Management
Recent News
2026-02-10
Life Insurance International
2026-02-06
2026-02-05
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