ICONMA · 17 hours ago
Technical Support Engineer
Clarksville, TN
Full-time
Onsite
Senior Level
$47.10/hr - $59.14/hr
5+ years expICONMA is a technology company seeking a Technical Support Engineer for their Clarksville, TN location. The role involves managing a ticket queue of quality issues in a data center environment, performing investigations, root cause analysis, and collaborating with partner teams to resolve issues.
Staffing & Recruiting
Responsibilities
This role is a support engineer position that will manage/triage a ticket queue of quality issues identified in a data center environment:
Perform first level investigation of issues submitted to a quality team project queue to ensure proper information is submitted, gather needed information, perform initial analysis, and hand off to senior engineer (or resolve for simpler issues)
Complete first level root cause analysis of data center issues and provide recommendations or proposed resolutions based on the investigation
Review fleet data to identify issues associated with deployment/production and then create bugs to hand off to the correct partner teams for resolution
Gather and analyze manufacturing/field data within the data center environment to extract actionable insights and continuous improvement opportunities
Monitor, review and present product performance data and metrics to stakeholders in a concise and clear way that enables data-driven decision making
Review, edit, improve, and create technical documentation (deployment guides, population documents, repairs guides) based on data, investigations, technician feedback, and quality fundamentals
Qualification
Required
Bachelor's degree in Mechanical, Electrical, Industrial, Materials, or relevant engineering discipline or equivalent practical experience
5+ years of experience working in computing hardware quality, product engineering, test engineering, or electronic hardware systems issue resolution
Experience in data analysis and visualization using SQL, JMP, or Python+
People skills to work with and influence others
Background in troubleshooting / repair of server / storage and networking products
Knowledge of spreadsheets and databases
Experience working in a hardware development (R&D) lab environment
Experience working in a data center environment
Benefits
Health Benefits
Referral Program
Company
ICONMA
ICONMA: Your Partner in Global Staffing Solutions and Digital Transformation ICONMA is a globally recognized, Woman-Owned staff augmentation and technology consulting firm.
1001-5000 employees
H1B Sponsorship
ICONMA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (31)
2023 (26)
2022 (39)
2021 (37)
2020 (69)
Funding
Current Stage
Late StageLeadership Team
Claudine George
Founder and CEO of ICONMA, LLC
Company data provided by crunchbase