HireTalent - Staffing & Recruiting Firm · 1 day ago
IT Production Support Assistant
Downey
Full-time
Onsite
Entry Level
2+ years expHireTalent is a staffing and recruiting firm seeking an IT Production Support Assistant to support production applications in mainframe and midrange environments. The role involves job scheduling, execution, monitoring, troubleshooting, and managing incident tickets in a 24/7/365 environment.
Human ResourcesLogisticsDeliveryStaffing Agency
Responsibilities
Support production applications running in mainframe and midrange computing environments
Supports production jobs running in mainframe and mid-range server environments, including job creation and scheduling, job execution, monitoring and troubleshooting of job issues
Supports mainframe COBOL applications using the County's source code storage and compilation tool to promote program packages and members, as requested by application developers
Sometimes works in a paired programming environment for knowledge sharing and training purposes
Reviews and submits procedural documentation, and participates in team presentations to help build team skills expertise
Manages incident tickets using a tracking software application to update each incident or request with action taken / resolution
Coordinates and / or controls the operation of the mainframe console, assignment of devices, reply to operator messages, and the operation of input and output devices by executing jobs according to predefined schedules, complying with and enforcing computer operation standards
Executes many tasks during the shift in a 24/7/365 full coverage environment
Qualification
Required
At least two (2) years of experience in the last five (5) years working with IBM mainframe operations and production control environment including ordering, holding, submitting, cancelling, and monitoring production jobs using the scheduling software application, Control-M
Two (2) years of experience in the last five (5) years working in a data center interacting closely with customers and managing incident tickets using a tracking software application like Cherwell service management tool
Two (2) years of experience in the last five (5) years working with mainframe software Endevor to move the customer application programs and application source elements such as Job Control Language (JCL), Procedures (PROCS) and Control Statements to Endevor libraries
One year of experience operating a commercial high-speed printer, such as a Canon varioPRINT 6220 TITAN MICR, to print large volume jobs
A high school diploma or equivalent
Knowledge and experience in customer service
Flexibility
Interpersonal skills
Leadership
Organizational awareness
Problem solving
Excellent communication skills, speaking and writing
Company
HireTalent - Staffing & Recruiting Firm
HireTalent is a certified Minority Business Enterprise (MBE) workforce solutions firm, specializing in securing the best talent fits in Executive/Retained Search, Direct Hire Placements, MSP, SOW, and nationwide hiring program management and support.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ashish Kaushal
CEO / Founder
Company data provided by crunchbase