Austin PBS · 2 days ago
Merchandising Program Manager
Austin,TX,US
Full-time
Hybrid
Mid Level
$70K/yr - $70K/yr
3+ years expAustin PBS is seeking a Merchandise Program Manager to support the planning and execution of retail and e-commerce activities focused on their brands, particularly the Austin City Limits music series. This role involves managing merchandise production, inventory, and sales at events while ensuring alignment with brand goals.
Broadcast Media
Responsibilities
Supports e-commerce operations, order fulfillment, and inventory tracking, product creation, development, and production of new merchandise for Austin PBS brands and programs, such as Central Texas Gardener, Overheard with Evan Smith, Austin InSight, and future Austin PBS Originals
Operates roughly 18-20 Austin City Limits television tapings a year at ACL Live at the Moody Theater, including setting up, operating, and breaking down the on-site merchandise booth, as well as managing merchandise booths for Austin PBS events and community activations, including training and supporting volunteer or temporary event staff
Executes merchandising strategies that align with Austin PBS’s brand goals and customer insights
Operates day-to-day business tasks, track and report on sales and inventory data, and supporting informed decision-making by the Merchandise Director
Operates the Austin City Limits commemorative poster program, including coordination with artists, printers, and venue staff to ensure proper handling, sales, and documentation
Coordinates with vendors, suppliers, designers, and partners to produce and restock merchandise
Transports merchandise between Austin PBS offices, storage facilities, and event venues as needed
Maintains accurate records of product quantities, pricing, and transactions across platforms
Provides excellent customer service to fans and attendees at live events
Qualification
Required
3-5 years of experience in retail, merchandising, or e-commerce operations
Strong organizational and communication skills, with high attention to detail. Proactively seeks solutions to problems
Demonstrated maturity, good judgment, and a high degree of integrity and trustworthiness in decision-making and daily interactions
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Availability to work events during evenings and weekends
Ability to lift boxes up to 30 pounds and stand for extended periods
Preferred
Experience with e-commerce tools, such as Shopify, Amazon Seller Central, and Square
Familiarity with Adobe Creative Suite or other graphic design tools
Interest in public media and knowledge of Austin PBS programs and the Austin City Limits brand
Passion for music, storytelling, and community engagement
Company
Austin PBS
It is your neighbor! We are a community-supported, locally-owned PBS station recognized as a valuable partner and a trusted storyteller.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Luis Patino
Chief Executive Officer
Carolyn Connolly
Chief Marketing Officer
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