Voltus · 19 hours ago
IT System Administrator Intern
United States
Internship
Remote
Intern
$25/hr - $30/hr
1+ years expVoltus is a remote energy startup focused on providing intelligent solutions for the grid. They are seeking a highly motivated IT Intern to gain hands-on experience in enterprise IT operations and support critical governance initiatives for their remote organization.
EnergyEnergy EfficiencyEnergy ManagementOil and GasPower GridSmart Building
No H1B
Responsibilities
Provide first and second-level technical support for Google Workspace, Microsoft 365, Slack, JumpCloud, and other enterprise applications to remote employees across multiple time zones
Manage incident tickets through Zendesk ticketing system (Support module), ensuring proper documentation, prioritization, and timely resolution according to ITIL incident management best practices
Process service requests including user provisioning, access management, and application configuration changes following established service request management workflows
Support employee onboarding and offboarding processes, including account creation/deactivation, device assignment, and access reviews
Assist with IT asset management activities using AssetSonar, including device tracking, lifecycle management, and inventory accuracy
Support implementation of data retention policies across Google Workspace, Microsoft 365, Slack, and other enterprise systems as directed by the Data Retention Governance Committee
Assist in documenting current data retention configurations and identifying gaps between the current state and compliance requirements
Help collect compliance evidence for SOC 2 audits related to IT controls, access management, and data retention practices
Contribute to IT documentation, including standard operating procedures (SOPs), runbooks, and knowledge base articles, following ITIL knowledge management principles
Support optimization of IT ticketing workflows in Zendesk (Support and Guide modules), including ticket categorization, routing rules, SLA tracking, and knowledge base article creation
Identify opportunities to improve service desk efficiency through automation, self-service knowledge base articles, and process standardization
Assist in creating and maintaining RACI matrices for IT processes and responsibilities across the distributed team
Track and report on IT service desk metrics, including ticket volume, resolution time, and user satisfaction
Collaborate with Customer Support teams who also use Zendesk, ensuring a clear distinction between IT support tickets and customer-facing support tickets
Assist with basic administrative tasks in Google Workspace (user management, group configuration, security settings) under supervision
Support Microsoft 365 administration including license management, Teams configuration, and SharePoint permissions
Assist with JumpCloud device management tasks including policy enforcement, device enrollment, and access monitoring
Help maintain Slack workspace administration including channel management, app integrations, and retention policies
Demonstrate empathy, professionalism, and clear communication when supporting remote users across different time zones and technical skill levels
Develop understanding of ITIL 4 service management practices including incident management, service request fulfillment, and knowledge management
Maintain clear, accurate, and complete documentation of incidents, solutions, and procedures for knowledge sharing and compliance purposes
Follow information security policies and understand the importance of compliance frameworks (SOC 2, GDPR, NERC CIP) in the energy sector
Identify recurring issues and propose solutions or process improvements to enhance IT service delivery
Successfully operate in a fully remote environment, managing time effectively and communicating proactively with distributed team members
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, Information Systems, or related technical field OR currently pursuing a Master's degree with relevant technical background
Working knowledge of major operating systems (Windows, macOS, Linux) and troubleshooting methodologies
Familiarity with cloud-based productivity suites (Google Workspace and/or Microsoft 365) for business environments
Understanding of basic IT service management concepts, including ticketing systems (Zendesk or similar), incident tracking, and user support workflows
Strong written and verbal communication skills - you'll be documenting solutions, writing knowledge base articles, and communicating with users at all technical levels
Ability to work independently in a remote environment with minimal supervision while knowing when to escalate issues appropriately
Proficiency with common office applications and collaborative tools (Google Workspace, Microsoft Office, Slack, video conferencing)
Preferred
At least one prior IT support, help desk, or systems administration internship OR 1+ years relevant work experience
Familiarity with ITIL 4 framework and IT service management best practices
Experience with identity and access management platforms (Okta, Azure AD, JumpCloud, or similar)
Previous exposure to compliance frameworks (SOC 2, ISO 27001, GDPR) and understanding of data governance principles
Hands-on experience with IT asset management tools and practices
Experience with Zendesk or similar ITSM platforms (ServiceNow, Jira Service Management, Freshservice) for ticket management and knowledge base creation
Basic scripting or automation skills (PowerShell, Python, Bash, or similar) to improve operational efficiency
Understanding of data retention requirements and information lifecycle management
Experience supporting remote/distributed workforces in a previous role
Benefits
Remote Environment: Work remotely from your home location with flexible hours supporting our follow-the-sun operations
Hands-on Enterprise IT Experience: Gain practical experience with enterprise- level IT operations, service desk management, and compliance standards in the highly regulated energy sector
ITIL and Governance Exposure: Learn industry-standard IT service management practices (ITIL 4) and participate in real-world data governance initiatives
Direct Mentorship: Work directly with the Senior IT Manager and collaborate with experienced Systems Administrators on high-impact projects
Multi-Platform Technology Stack: Develop expertise across Google Workspace, Microsoft 365, JumpCloud, Slack, AssetSonar, and other enterprise platforms
Compliance and Security: Gain exposure to SOC 2 Type 2 audits, ISO 27001 controls, and data retention governance in a security-conscious organization
Company
Voltus
Voltus provides cash-generating energy products to commercial, institutional, and industrial customers.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$66.1MKey Investors
Activate Capital PartnersNGP Energy Technology PartnersPrelude Ventures
2021-05-13Series C· $31M
2020-10-29Series B· $25M
2017-10-23Series A· $10.1M
Leadership Team
Dana Guernsey
Chief Executive Officer
Matthew Plante
Co-founder and President
Recent News
Company data provided by crunchbase