Yale New Haven Health · 21 hours ago
Structural Admin.
New Haven, CT
Full-time
Onsite
Mid Level
3+ years expYale New Haven Health is committed to providing patient-centered care and is seeking a Clinical Services Facilitator. The role involves coordinating patient scheduling and workflow for Heart and Vascular services, ensuring timely and efficient patient care while collaborating with various healthcare professionals.
HealthcareHealth Care
Responsibilities
Coordinates and supports all tasks related to Heart and Vascular support and patient scheduling
Responds to clinical questions and concerns around the appointment/procedure to ensure that all inpatient and outpatient visits are scheduled appropriately
Facilitates smooth and timely workflow in conjunction with the section coordinator /supervisor to ensure resources are filled to capacity
Ensures all inpatient and outpatient exam requests are scheduled in a timely manner as appropriate for the section
Ensures all procedures are scheduled with optimum customer service
Greets patients using excellent customer service skills and discretion following YNHH and department guidelines
Assists manager/coordinator with regulatory readiness and compliance
Provides information to referring MDs regarding proper exams and CPT codes
Works with manager/coordinator to ensure all Quality Assurance measures are met
Monitors the scheduled exams report for exams that have not been completed or cancelled from the previous day
Qualification
Required
Associate degree in Business or Healthcare Sciences / Administration with medical terminology, hospital/clinic or equivalent healthcare experience preferred
Minimum of three (3) years as a Clinical Services Assistant or equivalent position with direct experience coordinating and facilitating patient appointment scheduling in a healthcare environment
Individual must have computer experience in such applications as Word, Excel, and PowerPoint etc
Individual must have previous experience or education related to Third Party Payor requirements, CPT coding, and medical necessity as it pertains to the Imaging session
Highly developed administrative, communication skills are essential
Excellent interpersonal skills with the ability to effectively communicate with referring physicians, nursing/scheduling professionals, or directly with patients to assess their needs in order to maximize coordination of care
Individual must have critical thinking skills and analytical abilities as it relates to assessment of clinical needs, exam urgency, and appointment sequencing using computer skills to assist with decision support
Problem solving skills to make decisions independently within position guidelines and expectations
Ability to lift 25 pounds
Preferred
Ongoing continuing education related to correct coding and understanding of regulatory compliance is encouraged
Company
Yale New Haven Health
Yale New Haven Health is making it easier for people to access the latest medical treatments, advanced research and innovations through our five outstanding hospitals – Yale New Haven, Bridgeport, Greenwich, Lawrence + Memorial and Westerly – and our affiliation with the prestigious Yale University and its highly-ranked Yale School of Medicine.
10001+ employees
H1B Sponsorship
Yale New Haven Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2022 (4)
2021 (6)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Christopher O’Connor
Chief Executive Officer
Oliver Mayorga
SVP, Chief Medical Officer - Yale New Haven Health, Lawrence + Memorial Hospital/Westerly Hospital
Recent News
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