Agilent Technologies · 15 hours ago
Enterprise Program Administrator
Hartford, CT
Full-time
Hybrid
Mid Level
$30.08/hr - $50.29/hr
3+ years expAgilent Technologies is seeking an Enterprise Program Administrator to manage customer service requirements effectively. The role involves scheduling maintenance, ensuring timely service responses, and developing customer relationships while handling vendor communications and procurement functions.
BiotechnologyMedical DeviceHealthcarePharmaceuticalLife ScienceHealth CareHealth Diagnostics
Responsibilities
Schedule on-site repair for contract, warranty, and trade requests
Schedule all Preventive Maintenance and Compliance Services
Maintain and use accurate coding standards to ensure data accuracy
Has ownership of Support delivery for the assigned customer
Communicate with the customer to clearly identify and set expectations, address any expectation issues, and keep customers updated on the status of their calls
Handles customer feedback and communication
Communicates with and leads schedules with 3rd party service providers
Development of customer relationships, often requiring tact, persuasion and negotiation skills
Directly contact External and Internal Customers of all levels
Initiates partner concern to Support Management of Customer issues
Solves a variety of problems varying in complexity, involving multi-departments
End-to-end service management
Understand service management asset delivery needs, service levels, and cost
Run Third party service delivery within customer's system and processes
Report and supervise 3rd party delivery and costs
Recommend improvements for both delivery and costs that meet needs and requirements
Qualification
Required
Degree or equivalent combination of education and experience
At least 3+ years of meaningful experience for entry to this level
Experience using Customer Database Systems
Vital planning and interpersonal skills
Previous experience scheduling service events
Excellent communication skills
Proven efficiency working in a team environment
Proven ability to optimally advise the actions of others
Ability to work with team members remotely
Excellent keyboarding skills and knowledge of PC applications -- including Microsoft and SAP products
Understand and apply appropriate quality improvement processes
Must align with all customer site access requirements, including GMP training and medical requirements
Shown ability to adjust quickly to process and policy changes
Must be available for occasional travel, including overnight training and other Agilent activities
Preferred
Previous experience working in a GMP environment (Preferred but not required)
Knowledge of GxP guidelines and requirements (Preferred but not required)
Benefits
Bonus
Stock
Benefits
Company
Agilent Technologies
Agilent Technologies addresses the scientific and laboratory management needs of analytical scientists and clinical researchers.
10001+ employees
H1B Sponsorship
Agilent Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (51)
2024 (56)
2023 (58)
2022 (70)
2021 (64)
2020 (53)
Funding
Current Stage
Public CompanyTotal Funding
$500M2019-09-05Post Ipo Debt· $500M
1999-11-26IPO
Leadership Team
Mike McMullen
CEO and President
Padraig McDonnell
President and CEO
Recent News
2026-02-04
Company data provided by crunchbase