Strategis Consulting · 19 hours ago
Patient Financial Advisor - Full Time (1st Shift)
Springfield, GA
Full-time
Onsite
Entry Level
1+ years expStrategis Consulting is committed to providing exceptional care and services, and they are seeking a Patient Financial Advisor to assist non-emergent patients with financial planning and registration. The role involves verifying insurance, educating patients on their benefits, and collecting payments while maintaining confidentiality and communication with medical staff and other departments.
Information Technology & Services
Responsibilities
Performs registration for all patients presenting for service
Obtains, inputs, and transcribes accurate patient data
Completes necessary forms including proper documentation/signatures, insurance information, either on paper or electronically
Enters data into the computer with minimal errors
Performs as a cashier for payments and maintains cash receipts with accuracy
Notifies various departments that a patient needing their services has cleared registration
Notifies the Emergency Department that a patient has arrived and needs triage
Meets with patients to discuss financing options
Assesses insurance status. Verifies insurance benefits. Calculates and collects appropriate estimated liability from patients on services rendered or to be rendered
Obtain payment of applicable co-payments, deductibles, and/or co-insurance according to health plans
Discusses with uninsured patients their financial obligations and referral options as per policy
Navigates through EHS software systems to obtain the patient’s financial responsibility
Explains the Helping Hands program option, if applicable
Work with ARx Outbound report to collect on accounts that were not collected on the date of service
Provide a courteous response to patient contact and answer questions on accounts or collections by patients regarding billing or amounts due
Responsible for calling scheduled surgery and radiology patients to advise them of their estimated patient liability before the date of service and noting accounts of patient intention to pay if not paid over the phone
Meet with patients presenting for outpatient services upon discharge to explain their insurance benefits and provide them with an estimate of liability for the service provided. Obtain payment or arrangement when applicable
Responsible for performing the census rounds daily and forwarding it to the appropriate parties – Business Office, Centralized Scheduling, Patient Access Supervisor, and Patient Access Manager. Will need to obtain accurate information from the patients and provide financial assistance information and paperwork when necessary
Responsible for working outpatient self-pay accounts for Centralized Scheduling before they schedule the procedure
Responsible for working crime victim accounts and noting those accounts accordingly
Maintains knowledge to answer any patient inquiry regarding their account/insurance
Scans all records into electronic medical records
Assists with switchboard duties as necessary/required
Provides Advance Directives and Organ/Tissue Donor information to all patients as per hospital policy/procedure
Acts as an ambassador for the facility by interacting with clients, family members, and staff in a friendly, caring, professional manner
Requires completion of certifications with Hometown Health, as determined by management
Ensures adherence to proper infection control, OSHA, and safety standards
Provides support for other team members when needed and promotes a positive teamwork environment
Act in compliance with established hospital policy and procedure, including code for releasing of information
Maintains all equipment in proper working order and comply with procedures for reporting repair of equipment
Maintains a neat, orderly work area
Performs other duties as assigned/needed/required within the scope of the job and training
Qualification
Required
Education level equivalent to completion of High School
Must be able to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals
Will have the ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Will be required to obtain Hometown Health Certifications by the 90-day review and renew annually
Working knowledge of health insurance, deductibles, co-pays, and co-insurance required
Position requires a comfort level with out-of-pocket collections activities, as well as a thorough understanding of the accuracy needed for capture of demographic and third-party payer information
Preferred
Minimum of 12 months (1 year) experience in customer service, patient registration, and/or collections preferred
Benefits
Retirement plans 403 (b) and 457
Health insurance
Dental Insurance
Vision insurance
Prescription Drug Plan
Hospital Discount
Flexible spending account
Paid time off
Extended Days off (Sick time)
Employee assistance program
Strive365 Wellness Program
Basic Life insurance (Employer Paid)
Voluntary Life insurance/Accident/Critical Illness
Disability (LTD and STD)
Tuition reimbursement
Legal and ID Shield
Discounted Gym membership
Cafeteria Payroll Deduction
Employee Perks Program
Student Loan Relief and Assistance
Employee Rewards and Recognition Program
Bereavement Leave
Company
Strategis Consulting
At Strategis we help Australian companies innovate their way to success, in strategic and tactical planning & coaching, and in our speciality areas of research, development and technology.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase