MetLife · 13 hours ago
Manager, Global Customer Commitment
New York, NY
Full-time
Hybrid
Mid, Senior Level, Lead/Staff
$107K/yr - $160K/yr
8+ years expMetLife is one of the world’s leading financial services companies, and they are seeking a Manager for their Global Customer Commitment team. This role focuses on executing and optimizing the Customer Commitment Program through customer research to enhance relationships and drive strategic actions across key markets.
FinanceProperty & Casualty InsuranceHealth InsuranceAsset ManagementFinancial ServicesInsuranceLife InsuranceRisk Management
Responsibilities
Manage local market relationships to ensure their voice is always part of the global program and ensure action plans drive improved customer experience
Manage customer data collection, data management, and support data quality and data governance activities
Build Customer Commitment analyses including preparation of reports and presentation materials with stakeholders
Developing clear, business-friendly storytelling from insights in partnership with local champions
Manage & grow the relationships with our external research & analytics partners
Work collaboratively with the internal data analytics team to add value to the insights through a basic understanding of KDAs and key statistical techniques at deriving insights
Support the advancement of loyalty and brand metrics to measure MetLife’s customer commitment delivery
Hands-on management and production of insights providing expertise on research design, execution, and analysis
Innovate on analyses to solve specific business questions
Ensure timelines, dependencies, and deliverables across the program are delivered on time
Deepening competitive understanding to infer competitor’s strategies
Progress the use of new approaches and advanced analytics (e.g., Text Analytics, AI, synthetic data etc.)
Qualification
Required
Bachelor's degree in the field of business administration and marketing, with statistical / mathematical knowledge
8+ years' hands on experience in marketing research methodologies; needs to be an expert in the field and bring marketing science discipline to full spectrum of primary marketing research as well as able to provide strong linkage to secondary research and performance analytics
Familiarity with brand tracking & VOC studies and measurement frameworks
Proficiency in advanced Excel and PowerPoint
Strong experience across descriptive, predictive, and prescriptive analytics
Proven experience in relevant statistical techniques to solve specific business challenges, including basic descriptive statistics, correlations, regression analysis, decision trees, cluster analysis, etc
Strong organizational skills with an ability to effectively manage competing priorities
Ability to communicate complex issues to a wide array of stakeholders
Ability to manage end to end complex multi-market projects from strategic alignment and design to delivery / insights activation
Preferred
Global experience is a plus
Experience in financial services a plus
Familiarity with statistical tools like Python and SPSS
Benefits
Comprehensive health plan that includes medical/prescription drug and vision
Dental insurance
No-cost short- and long-term disability
Company-paid life insurance
Legal services
A retirement pension funded entirely by MetLife
401(k) with employer matching
Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance
Employee Assistance Program (EAP)
Digital mental health programs
Parental leave
Volunteer time off
Tuition assistance
Company
MetLife
MetLife is a provider of insurance, employee benefits, and financial services .
10001+ employees
H1B Sponsorship
MetLife has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (164)
2024 (108)
2023 (113)
2022 (155)
2021 (75)
2020 (81)
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-06-20Post Ipo Debt· $500M
2000-04-14IPO
Leadership Team
Michel A. Khalaf
President & CEO, MetLife, Inc.
Koley Corte
Senior Vice President & Chief Marketing Officer - Institutional, Regional, Global Insights+Analytics
Recent News
Business Wire
2026-02-05
Company data provided by crunchbase