Applied Materials · 12 hours ago
Technical Product Support (TPS) Engineer III Senior - (E3) - MDP
Lawrenceville, GA
Full-time
Onsite
Senior Level
5+ years expApplied Materials is a global leader in materials engineering solutions for the electronics industry. The Technical Product Support Engineer III plays a critical role in delivering advanced technical support for the Metal Deposition Product Group, ensuring optimal fleet performance and managing escalations for system installations and upgrades.
SemiconductorElectronicsSoftwareManufacturing
Responsibilities
Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades
Acts as intermediary and field escalation focal point between customer and Business Unit by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment
Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool
Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool
Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field
Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability. Reporting will also include process data and I/W spending analysis
Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation
Qualification
Required
Minimum 5 years in the semiconductor industry, preferably with Applied Materials' 300mm platform modules (ETCH, DSM, MDP, or FEP). Experience supporting TSMC customers is a strong plus
Proven ability to lead technical failure analysis for high-value problems (HVP) using DOE or other structured problem-solving methodologies, driving issues to resolution
Strong English communication skills, both verbal and written, to effectively collaborate across global teams and with customers
Ability to support 30% domestic travel across Taiwan customer sites and up to 15% international travel
Benefits
Supportive work culture
Programs and support that encourage personal and professional growth
Company
Applied Materials
Applied Materials is a semiconductor and display equipment company that offers materials engineering solutions.
10001+ employees
H1B Sponsorship
Applied Materials has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (435)
2024 (465)
2023 (362)
2022 (429)
2021 (456)
2020 (354)
Funding
Current Stage
Public CompanyTotal Funding
$2.1BKey Investors
Stonnington GroupUS Department of Energy
2025-02-24Post Ipo Debt· $2B
2023-06-27Post Ipo Equity· $0.38M
2022-10-19Grant· $100M
Leadership Team
Omkaram Nalamasu
CTO and Senior VP of Applied Materials; President of Applied Ventures
Tony Chiang, Ph.D
VP, CTO Applied AI
Recent News
2026-01-23
2026-01-23
2026-01-22
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