SPS · 22 hours ago
Client Service Associate
Arlington, VA
Full-time
Onsite
Entry Level
1+ years expSPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation in more than 22 countries. The Client Services Associate provides exceptional office and mail services, ensuring efficient operations and delivering high-quality customer service to clients and employees.
Enterprise SoftwareConsultingOutsourcingHuman ResourcesDocument Management
Responsibilities
Provides 5-star customer service to all employees (in all forms of communication)
Receives inbound mail/packages and sorts incoming mail and inputs it into a chain of custody software package
Manages outgoing mail/package transactions
Performs duties associated with shipping and receiving materials
Notifies employees upon receipt of inbound deliveries
Distributes mail/packages to company personnel
Acts as a point of contact for company personnel on mail/package inquiries
Performs daily key ops of convenience multi-function devices (ensuring functionality and replenishing toner/paper)
Submit work orders for certain requests
Service and replenish the barista, pantry, conference, kitchen, or meetings areas
Will perform meeting room and conference room set-ups
May perform building occupant moves within assigned facilities
Will perform light maintenance and cleaning duties as assigned
Maintains the Business Service Center area in a neat and orderly fashion
Monitors the level of office supplies on the floor and replenishes and orders accordingly
Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality
Proactively seeks out additional work during downtime
Builds professional relationships with customers and other teams
Maintains professionalism and composure when interacting with all employees
Trains back-up and provides guidance on policies and procedures
Determines what additional support is needed when handling sensitive inquiries
Provides exceptional customer service to clients
Provides reception or concierge (front of office) coverage as needed
Qualification
Required
High School Diploma (or equivalent) required
1+ years prior work experience preferred
Ability to work assigned work hours determined by manager
Excellent organizational and time management skills
Analytical abilities and aptitude in problem-solving
Superb written and verbal communication skills
Current knowledge or ability to learn computer-based systems required for functions of position
Required to maintain an overall professional appearance and attitude
Adhere to all policies and procedures required
Strong verbal and written communication skills
Excellent customer service skills
PC skills and MS Office Suite experience
Ability to handle multiple tasks simultaneously
Good organizational skills
Working knowledge of MFD equipment
Requires knowledge and understanding of shipping/receiving procedures and the ability to comprehend instructions
Possesses the ability to work independently and is capable of completing projects
Ability to determine the correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials
Fine and/or gross motor skills, including the ability to grasp, lift, and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs
Ability to walk, bend, kneel, stand, and/or sit for an extended period of time
Manual dexterity is required for operating office machinery (phones, copy machines, binding equipment, etc.)
Ability to lift or move 40 lbs. or greater frequently
Preferred
1+ years prior work experience preferred
Benefits
Medical
Dental
Vision
HCFSA
DCFSA
HSA
Commuter Transit and Parking
Supplemental Life Insurance
Accident Insurance
Critical Illness
Hospital Indemnity
Legal Program
Identify Theft Protection
Pet Discounts
Pet Insurance
Group Home and Auto Insurance
EAP
Short Term Disability
Life Insurance
Education Discounts
401k w/ matching
Entertainment Discounts
Paid Time Off
Company
SPS
SPS provides an end-to-end portfolio of document and business process services, processes, data, and technology services.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Moscatiello
Chief Executive Officer
Ralf Schulz
Chief Financial Officer
Recent News
2026-02-05
Company data provided by crunchbase