Cogent · 20 hours ago
IT Support Technician
Golden, CO, USA
Full-time
Onsite
Entry Level
$52K/yr - $67K/yr
2+ years expCogent is a growing, employee-owned company that provides creative and innovative fluid processing solutions. We are currently seeking an IT Support Technician to provide direct support to internal employees and other users of Cogent’s systems and solutions, troubleshooting hardware, software, and network issues.
Information Technology
Responsibilities
Provide technical assistance to users via phone, email, chat, remote connection, or in-person while following established IT policies and procedures
Provide basic technical support for hardware, software, and networks
Utilize the IT ticketing system for logging incidents, communicating with users, updating cases, and documenting resolutions
Ensure new IT tickets are acknowledged and assigned in a timely manner
Identify and escalate issues requiring advanced technical experience and/or urgent attention
Work with the appropriate sense of urgency to minimize end-user frustration and business disruption resulting from IT issues
Set up new computers and install software in accordance with IT standards
Configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with IT policies and procedures
Attend and actively participate in weekly IT team meetings
Perform other duties as assigned
Qualification
Required
2-3 years of IT support experience
Strong troubleshooting and customer service skills
Ability to adapt in a fast-paced environment
Excellent customer service and interpersonal skills
Basic understanding of IT systems, networking, and troubleshooting
Technical knowledge of Windows 10 and 11 Operating Systems
Good understanding of Microsoft Office application suite
Good understanding of Google Workspace environment
2-3 years of desktop support experience
Self-motivator with an internal drive for success
The ability to build and foster relationships across all departments
Excellent analytical and problem-solving skills
Excellent written communication skills
Ability and willingness to adjust work hours to support company-wide events
Ability to remain calm in a fast-paced, changing environment
Ability to organize, prioritize, plan, and execute work
Ability to work alone and within a team environment
Ability to lift 50 pounds unaided
Ability to sit at a computer for long periods of time
Benefits
Competitive wages
Employee ownership
Benefits
Training
Career growth opportunities
Company
Cogent
Cogent consists of nine best-in-class partner companies providing pumping and process equipment solutions for specific vertical markets.
201-500 employees
H1B Sponsorship
Cogent has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
Funding
Current Stage
Growth StageLeadership Team
Jamie Rice
CFO & Director of Shared Services
Recent News
2025-08-07
2024-12-04
Company data provided by crunchbase