North Carolina Nurses Association · 17 hours ago
Director of Operations and Member Engagement
Raleigh, NC
Full-time
Onsite
Director/Executive
7+ years expThe North Carolina Nurses Association is seeking a Director of Operations and Member Engagement responsible for directing all aspects of association operations, focusing on membership growth and strategic initiatives. The role involves overseeing administrative operations, governance, and member engagement efforts, ensuring alignment with the association's strategic priorities.
Non ProfitHealthcareHealth CareMedical
Hiring Manager
Rebecca Lopez
Responsibilities
Collaborating with CEO on the implementation of NCNA’s multi-year strategic plan, including dashboard development, engagement tracking and reporting of key metrics
Evaluating existing programs, services and procedures to determine progress toward stated goals and objectives and recommending changes to the CEO
Partnering with CEO in providing direct support to the Board of Directors, including planning and executing Board meetings/retreats, developing materials and presentations for Board meetings, and supporting meeting logistics
Serving as primary staff leader, facilitator and key contributor for multiple volunteer groups to ensure implementation of groups’ programs of work as directed by the NCNA strategic plan and Board of Directors
Providing logistical and operational support to various committees including organizing and attending meetings (both in person, online and conference calls), agenda development, compiling meeting summaries/reports, and maintaining meticulous digital and paper records. Groups may include but are not limited to: North Carolina Foundation for Nursing Board of Trustees and related subcommittees, Awards Committee, Nominations Committee, Bylaws Committee and other committees or groups as assigned
Coordinating with Executive staff and volunteer leadership to facilitate the training and orientation of new chairs of committees, advisory groups and task forces
Developing and maintaining volunteer job descriptions and accountability requirements
Assisting with producing, maintaining and updating policy manuals, bylaws and other documents under the direction of the CEO and Board
Administration of the association’s statewide member elections
Providing guidance and oversight for staff organizing the NCFN Leadership Academy including application and selection processes, agenda development, meeting logistics, and program assessment. Providing senior leadership presence and inputs for the Leadership Academy retreats
Overseeing volunteer data including solicitation/verification of required volunteer participation documents
Serving as project manager and/or team lead on association initiatives and projects
Leading development and implementation of association best practices, systems and processes to support efficient and effective organizational operations
Managing association-related agreements and facilitation of the review, negotiation and signing of any new or renewed agreements, as well as any related RFPs and bid solicitations. Providing review of contracts for NCNA events as well as for additional third-party vendors
Managing the association’s insurance policies, ensuring timely policy renewals and obtaining certificates of liability
Developing and maintaining production schedules, vendor records and contract renewal schedules, and other work plans, as needed
Managing the facility, landlord relations, and other office needs including development of the capital budget and long-range capital improvements plan for information technology, audio visual, etc
Creating and managing NCNA’s annual budget for membership and association operations, as well as for NCFN
Interfacing with auditors and providing key documentation for annual audit
Serving as lead staff contact for outsourced Information Technology services, technology platforms, audio/visual, landlord, phone/internet, copier, mail machine, print needs, and various other partners
Serving as primary point of contact for staff recruitment needs, including candidate postings, screening, and new hire onboarding
Communicating with staff to ensure administrative and office assistance needs are being met as well as providing support for association events as needed
Developing membership growth and engagement strategies aligned with NCNA’s strategic priorities
Leading the association’s multifaceted efforts to increase membership and strengthen member engagement and belonging
Communicating with the CEO and Board of Directors the needs, accomplishments, and outcomes of the Membership department
Directing NCNA’s relationship with its membership marketing partner, analyzing results of the partner’s work and developing strategies to ensure high return on investment for the partner’s efforts
Ensuring non-dues revenue generation; specifically, through affinity program relationships and partnerships
Qualification
Required
Undergraduate degree in business, non-profit management or other related degree and minimum of seven to ten years of related experience required
Proven track record of team supervision, staff training, teaching and orientation
Ability to make short- and long-term decisions regarding highest priority work areas, and appropriate delegation of projects and tasks
Proven ability to manage multi-functional or diverse areas of work
Ability to work effectively under deadlines and manage projects independently
Excellent communication skills, strong organizational skills and keen attention to detail
Excellent people skills and an enthusiastic attitude
Resourcefulness in solving problems
Proven results in membership growth, sales or fundraising are a plus
Prior association experience preferred
Strong computer skills, including knowledge of standard technology applications and database manipulation
Ability to occasionally work nights or weekends to attend meetings, events and activities
Occasional overnight travel is required
Reliable, personal transportation is required
Preferred
Advanced degree and/or association credentials encouraged
Certified Association Executive (CAE) credentials are a bonus
Benefits
Paid holidays
Sick and vacation time
Medical insurance
A generous 401(k) plan
Company
North Carolina Nurses Association
North Carolina Nurses Association is a nonprofit organization that solves healthcare issues for its members.
11-50 employees
Funding
Current Stage
Early StageRecent News
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