Canopy USA · 1 day ago
Business Systems Support Analyst
Cleveland, OH
Full-time
Onsite
Entry, Mid Level
2+ years expCanopy USA, LLC is a leading operator in the U.S. cannabis industry, and they are seeking a Business Systems Support Analyst to provide onsite implementation support and user enablement for technology platforms. The role involves training internal teams, troubleshooting issues, and enhancing system adoption across retail and production locations in the Northeast U.S.
Food Production
Responsibilities
Provide onsite support to retail and production locations during software rollouts and system implementations
Train internal teams on POS and B2B platform functionality and best practices
Troubleshoot system usage issues and coordinate with technical teams for resolution
Support locations through system upgrades, migrations, and configuration changes
Conduct system adoption audits and assess user capability gaps
Serve as primary point of contact for field teams during implementation phases
Develop training materials, quick reference guides, and job aids tailored to different user roles
Create and maintain SOPs for system workflows and business processes
Document location-specific processes and best practices
Build and maintain internal knowledge base for self-service support
Update documentation to reflect system changes and process improvements
Assist field teams with generating and interpreting operational reports
Create standard report templates for common business needs
Build basic dashboards for location performance, inventory, sales, and compliance tracking
Support data validation and reconciliation activities
Validate data accuracy in ERP integrations
Identify system usage gaps and inefficiencies based on field observations
Recommend solutions to improve software adoption and workflow efficiency
Document automation opportunities and process improvement initiatives
Support pilot programs and vendor evaluations for new tools
Facilitate feedback loops between field teams and systems leadership
Act as liaison between field operations and technical/BI teams
Partner with BI Developer on data models, reports, and testing
Coordinate onboarding and system access management
Communicate system updates and changes to field stakeholders
Qualification
Required
Bachelor's degree
2–4 years of experience in systems support, business analysis, or implementation roles
Experience supporting non-technical end users and delivering training
Ability to translate technical concepts into user-friendly language
Excellent interpersonal, communication, and presentation skills
Comfort working independently in field environments
Willingness to travel 50% (primarily North East US)
Preferred
Experience with cannabis software
Benefits
Full suite of medical, dental, and vision insurance
Paid parental leave
401 (k)
Paid Time Off
Short Term and Long-Term Disability
Employee Assistance Program
Employee life insurance and supplemental life
Spouse and child life and AD&D
Pet insurance
FSA and HSA available
Company
Canopy USA
Canopy USA, LLC ("Canopy USA") is a U.S.
Founded in 2022
501-1000 employeesH1B Sponsorship
Canopy USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Late StageCompany data provided by crunchbase