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Concentrix · 1 day ago

Omnichannel Engineer

Miami-FTL Area

Full-time

Onsite

Mid Level

$92K/yr - $145K/yr

3+ years exp

Concentrix is on the lookout for a dynamic Omnichannel Engineer. This role is pivotal in managing the NICE CXone omnichannel telephony and digital messaging channels to support global operations for our client. Key responsibilities include designing, developing, and implementing Studio Scripts and contact flows, ensuring seamless customer support experiences.

Customer ServiceOutsourcingAppsInformation TechnologySalesUX Design

H1B Sponsor Likely

Responsibilities

Design and implement telephony IVR and digital messaging scripts to align with business goals

Provide day-to-day and emergency support for NICE CXone, ensuring optimal performance

Gather and configure requirements from stakeholders to enhance IVR and digital channel experiences

Monitor system performance and recommend improvements using data insights

Manage NICE product releases, ensuring business continuity and staying updated on new features

Administer system documentation and perform compliance and security reviews

Support integrations with third-party tools like Salesforce within REST API architecture

Qualification

NICE CXone administrationIVR system designDigital messaging channelsTelecommunications backgroundScripting languagesDatabase integrationAnalytical abilitiesAgile methodologiesIntelligent Virtual AssistantJavaScriptPythonCommunication skillsProblem-solving

Required

Bachelor's degree or equivalent in computer science, IT, or related field

3+ years in IVR and digital messaging system design and implementation

2+ years supporting NICE CCaaS tools

Strong background in telecommunications, VoIP, and SIP technologies

Proficient in scripting languages and database integration

Excellent communication skills, problem-solving, and analytical abilities

Preferred

Certifications in IVR and digital messaging platforms

Experience with JavaScript, Python, and Agile methodologies

Familiarity with Intelligent Virtual Assistant design and implementation

Benefits

Medical, dental, and vision insurance

Comprehensive employee assistance program

401(k) retirement plan

Paid time off and holidays

Paid learning days

Company

Concentrix

Glassdoor4.0

Concentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations.

Founded in 1983

Newark, California, USA

10001+ employees

https://www.concentrix.com

H1B Sponsorship

Concentrix has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (5)

2022 (1)

2021 (10)

2020 (2)

Funding

Current Stage

Public Company

Total Funding

$2.15B

2023-07-19Post Ipo Debt· $2.15B

2020-12-01IPO

2006-09-11Acquired

Leadership Team

Chris Caldwell

President and CEO

Pethachi Pichappan

Vice President Information Technology

Recent News

The Independent

Firms warn over impact of rising business costs from Government policies

2026-01-22

GlobeNewswire

Concentrix Named a Leader in GenAI-Powered Business Transformation

2026-01-20

GlobeNewswire

Concentrix Reports Fourth Quarter and Fiscal Year 2025 Results

2026-01-14

Company data provided by crunchbase