ServiceNow · 12 hours ago
Director, Machine Learning Engineering - GAI Search Platform - Moveworks
Mountain View, CA
Full-time
Onsite
Director/Executive
8+ years expServiceNow is a global market leader in AI-enhanced technology, seeking a Director of Machine Learning Engineering for their GAI Search Platform. This role involves leading a team to establish a machine learning platform for AI-powered enterprise search applications, while overseeing project management, technical strategy, and stakeholder communication.
Artificial Intelligence (AI)Enterprise SoftwareCloud ComputingSaaSAgentic AIBusiness Process Automation (BPA)Cloud ManagementRobotic Process Automation (RPA)
Responsibilities
Recruit, hire, and mentor a high-performing team of machine learning engineers
Maintain a “system focus” mindset in your team
Foster a collaborative and inclusive team culture, promoting knowledge sharing and continuous learning
Set clear goals, provide regular feedback, and promote professional growth and development of team members
Develop and manage project plans, timelines, and budgets for machine learning initiatives
Ensure the successful execution of projects, from ideation and prototyping to production deployment
Collaborate with cross-functional teams to define project requirements and priorities
Drive the technical vision and strategy
Guide the integration and application of large language models (LLMs) and retrieval-augmented generation (RAG) techniques to enable modern, intelligent search experiences
Oversee the research, development, and deployment of machine learning models and algorithms
Stay current with the latest advancements in the field and ensure that our projects leverage cutting-edge technologies
Implement best practices for model development, data pipelines, and model evaluation
Monitor and optimize the performance, scalability, and reliability of machine learning systems
Ensure that our AI solutions meet high standards of accuracy and efficiency
Collaborate with leadership, product managers, customer success staff, and other teams to align machine learning initiatives with business goals
Provide regular updates and reports on project status, challenges, and successes to stakeholders
Advocate for platform usability by gathering feedback from internal relevance and product engineers, and ensuring their workflows are fully supported
Qualification
Required
Master's degree in Computer Science or a related field
8+ years of experience in machine learning or software engineering, including 3+ years in technical leadership or management roles
Proven technical expertise that has been recognized at Staff Engineer (comparable to Google/Meta L6) or above level
Proficiency in programming languages such as Python, Golang, C++
Excellent problem-solving and analytical skills
Strong communication skills
Knowledge of software engineering best practices and experience with deploying machine learning models in production environments
Preferred
Ph.D. in Computer Science or a related field
Experience managing high-performing teams, including mentoring and supporting Staff-level (I6) or higher engineers
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
William McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-02-11
The Motley Fool
2026-02-11
Company data provided by crunchbase