The Home Depot · 16 hours ago
Instructional Design - PRODUCT SUPPORT SUPERVISOR
Atlanta, GA
Full-time
Onsite
Mid, Senior Level
$70K/yr - $140K/yr
3+ years expThe Home Depot is a leading home improvement retailer, and they are seeking an Instructional Design Supervisor to lead the development and quality assurance of learning solutions for the Technology Support Center. This role involves managing a team of instructional designers and ensuring that learning assets align with operational goals while driving continuous improvement in content effectiveness.
RetailE-CommerceHome ServicesHome and GardenHome DecorHome Improvement
Responsibilities
Provides on-call support at Team Lead level in paging system
Documents, reviews and ensures that all quality and change control standards are met
Partners to resolve escalated technical and executive level issues
Acts as a SME for various aspects of the IT Support business to ensure knowledge base articles, training, and knowledge is shared across the Support Desk Services business for VPN/Connectivity, Networking/Firewall, Security/Virus, Training/Knowledge Mgmt, Change Mgmt, Microsoft, Telepresence, etc
Engages, tracks, and partners with The Home Depot teams to build relationships and ensure root cause fixes are implemented
Leads and manages projects within the IT Support Teams; provides engagement, consultation, and direction for projects outside of the Support Desk
Drives alignment and improvement across the IT Support
Monitors daily business operations; assigns and delegates work to the team to meet SLAs (e.g., HPSM inboxes, CMS L2 phone queue)
Creates reports to help run business needs (daily, weekly, monthly metrics; customer satisfaction surveys, SCCM reports, Top Issues)
Assesses sets, communicates, and drives standards in quality, call handling, troubleshooting, and problem resolution best practices; serves as a resource for more junior team members on how to approach or complete this task; holds team accountable to meeting these standards
Communicates regular pertinent product update information to keep knowledge current
Provides leadership, mentoring, and coaching to the team
Attracts, retains, and develops top talent
Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback
Acts as a proponent of best practices
Facilitates the onboarding and ramp up of new team members
Monitors and observes team performance
Qualification
Required
Must be eighteen years of age or older
Must be legally permitted to work in the United States
3+ years of experience in instructional design or adult learning, with at least 1 year in a lead role
A bachelor's degree in Instructional Design, Education, or a related field is preferred
Advanced proficiency with industry-standard e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate)
Experience with Vyond and graphic design tools (e.g., Adobe Photoshop) for asset creation
Proven ability to manage multiple complex design projects simultaneously
Strong leadership, coaching, and feedback skills focused on developing the talent of instructional designers
Excellent written and verbal communication skills for presenting design strategies and collaborating with internal stakeholders
Solid understanding of the ADDIE model, SAM, or other instructional design principles
Knowledge of SCORM/xAPI standards for content publishing
Familiarity with the operational environment of a Technology Support Center is highly desirable
Experience managing creative project queues and resource allocation within a fast-paced corporate L&D environment
Proven track record of establishing design standards and performing final quality sign-off on diverse learning modalities (e-learning, job aids, video)
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job
3 years of work experience
Preferred
No additional education
No additional years of experience
None
None
Company
The Home Depot
The Home Depot is a retailer of hardware, consumer goods, and DIY supplies both online and offline while providing home delivery services.
10001+ employees
H1B Sponsorship
The Home Depot has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (67)
2023 (32)
2022 (66)
2021 (62)
2020 (33)
Funding
Current Stage
Late StageTotal Funding
unknown2007-07-31Debt Financing
Leadership Team
Ted Decker
Chair, President and CEO
Chip Devine
Senior Vice President
Recent News
2026-02-06
Mexico Business
2026-02-02
Company data provided by crunchbase