Tata Consultancy Services · 1 day ago
Splunk Dynatrace / Monitoring support
Charlotte, NC
Full-time
Onsite
Mid, Senior Level
$90K/yr - $100K/yr
5+ years expTata Consultancy Services is seeking a Collaboration Operations Support Analyst responsible for supporting the Enterprise SharePoint Collaboration application platform. This role involves managing day-to-day operations, critical client escalations, and overseeing production changes and infrastructure deployments.
Enterprise SoftwareCloud ComputingConsultingInformation TechnologyBusiness Information SystemsIT Management
Responsibilities
Executes processes in support of the IT infrastructure and resources required to plan for, develop, deliver and support IT services and products to meet the needs of a business within required SLAs
Prepares for new or changed services, management of the change process and the maintenance of regulatory, legal and professional standards
Manage and support infrastructure applications and related data repositories on a day to day basis
Monitor, measure, report and review current performance of application services and ensure availability and capacity meet business demand
Apply applicable information security procedures to maintain compliance across infrastructure applications
Manages the performance of systems and services in terms of their contribution to business performance and their financial costs and sustainability
Supports the development of continual service improvement plans to ensure the IT infrastructure adequately supports business needs
Facilitates the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritization and initiation of action. Documentation of root causes and implementation of remedies to prevent future incidents
Installs, configures and troubleshoots Application(s) used to support IT Services
Acts as third level resources for Collaboration application(s)
Collaborates effectively with their Architecture/Engineering peers for new initiative solution planning, testing/validation, complex troubleshooting, and problem resolution
On-Call support responsibilities (coverage nights weekends)
Qualification
Required
5+ years' experience with Microsoft SharePoint (2016, SE, SP Online) One Drive for Business Teams
5+ years Microsoft PowerShell and scripting technologies
Experience with monitoring technologies (Splunk, SCOM SiteScope)
Solid understanding of Active Directory, Server, Database (SQL) and networking technologies
Experience with virtual platforms (client and server) and Microsoft Office products
Capable of working effectively under a high pressure and demanding work environment
Proven experience in problem identification, troubleshooting and resolution
Excellent written and verbal communication skills
Ability to effectively interface with key software/hardware partners such as Microsoft, AvePoint, etc
Experience with the incident, change problem management disciplines; and knowledge of the Remedy ITSM application toolset
BACHELOR OF COMPUTER SCIENCE
Preferred
ITIL Certification and in depth understanding of ITIL principles, functions and processes is a plus
Server, Storage Network experience
Automation skills to reduce manual activities
Proven team player who can work comfortably in a multicultural environment
Proven ability to work independently, multi task and effectively work in a complex environment with a global team structure
Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator
Detail oriented and organized
Must be pro-active, enthusiastic, flexible, results driven with attention to detail
Strong problem solving and critical thinking skills
Motivation to achieve results and the ability to quickly integrate into teams
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
10001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7880)
2024 (9690)
2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
Recent News
2026-02-12
2026-02-12
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