NetVendor · 19 hours ago
IT Support Specialist
Tualatin, OR
Full-time
Hybrid
Mid Level
3+ years expNetVendor is the leading solution for property management professionals seeking to simplify vendor relationships and streamline maintenance operations. The IT Support Specialist is responsible for maintaining technology assets and providing technical support to employees, including troubleshooting issues, managing hardware and software, and ensuring network security. This role also involves evaluating new technologies and participating in various technology-related projects.
Telecom & CommunicationsE-CommerceConsultingProperty & Casualty InsuranceInformation TechnologyB2BInformation ServicesInternetRisk Management
Responsibilities
Provide technical support to team members via ticketing system, chat, and remote sessions, and occasionally via phone
Address user tickets regarding hardware, software, peripherals, and networking
Install, configure, test, maintain, monitor, and troubleshoot servers (Windows), end user workstations (Windows and Mac), networked peripheral devices, network equipment, firmware and software
Procure, configure, and deploy computer workstations for team members
Maintain computer and technology inventory assets
Evaluate new technologies for the business and manage implementation
Assist in monitoring the activities and performance of third-party information technology vendors, as directed by the Head of IT, to ensure they perform their contractual obligations, security requirements, and service level agreements
Track and document adherence to our information security policies as evidence for security audits
Onsite coverage for IT issues faced by NetVendor staff, with an opportunity for hybrid (3 days onsite / 2 days remote) with manager approval after 90 days
Additional responsibilities as assigned
Qualification
Required
Advanced level of experience with administering Windows, MacOS, cloud IT, and networks
Familiarity with administering and deploying security and governance tools such as Endpoint Protection and Mobile Device Management
Strong written and oral communication skills
Strong interpersonal skills including active listening, troubleshooting, and helping others solve technical problems
Ability to work collaboratively with a growing team to accomplish short- and long-term project goals
Highly organized, efficient, and able to work on multiple projects concurrently
Ability to use creativity in solving complex problems
Bachelor's Degree in information technology, or a related field; or equivalent combination of education and experience
3-5 years of experience in an IT Professional or Technical role
Benefits
Medical, dental, and vision insurance
HSA, FSA, and DCFSA
Long- and short-term disability insurance
Free basic life insurance
Generous paid time off policy
Paid holidays: 7 per year + 1 floating holiday
Maternity Leave
401(k) with company match
Employee Assistance Program
Company
NetVendor
A provider of business-to-business (B2B) e-commerce consulting services.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$68MKey Investors
Actua CorporationWheatley Partners
2025-11-04Acquired
2000-05-09Series C· $52M
2000-01-28Series B· $12M
Leadership Team
Mark Bepler
VP of Strategic Partnerships
Jamie Wohlschlegel
Founder Emeritus (NetVendor Maintenance), Advisor
Recent News
Morningstar.com
2025-11-14
2025-11-06
Company data provided by crunchbase