NEOGOV · 16 hours ago
Permit, License, and Certification Program Manager
Dauphin County, PA
Full-time
Hybrid
Mid Level
$95K/yr - $115K/yr
4+ years expNEOGOV is part of the Commonwealth of Pennsylvania, seeking a Program Manager for Permit, License, and Certification Process Improvement within the Office of Transformation & Opportunity. The role involves leading initiatives to streamline and modernize processes across Commonwealth agencies, enhancing service delivery and collaboration.
GovernmentSoftwareHuman ResourcesInformation TechnologyGovTech
Responsibilities
Leading process improvement initiatives by partnering with agency program areas to evaluate current permit, license, and certification processes; identifying inefficiencies; and designing practical solutions
Managing key annual programs such as the PLC Catalogue data effort and the Permit Accelerator program in collaboration with Penn State Harrisburg
Driving enterprise-wide collaboration while serving as the primary liaison between OTO and multiple agencies, ensuring smooth communication and coordination for multi-agency initiatives
Convening with stakeholders to share best practices and implement reforms that improve service delivery across the Commonwealth
Supporting technology-enabled transformation by working with OA IT and CODE PA to streamline processes ahead of technology upgrades, ensuring that digital solutions enhance speed, customer experience, and staff efficiency
Leveraging data for performance tracking as you collaborate with OTO’s data team to develop dashboards and performance tools, lead communication with agency staff, and oversee the annual PLC catalog project
Representing OTO externally, acting as an ambassador for OTO in meetings with external stakeholders, promoting transparency and engagement in transformation efforts
Qualification
Required
Four years of experience working in program or project management, including process improvement or business process analysis, and working knowledge of Pennsylvania's permitting, licensing, and certification processes; or any equivalent experience and training
Excellent relationship-building and communication skills
Strong organizational and project management skills
Ability to analyze processes and identify improvement opportunities
Basic data literacy for interpreting performance metrics and dashboards
Demonstrated ability to manage multiple projects and work streams at once through superior organization
Ability to read, write, and research business and policy trends in economic development
Ability to attend meetings in-person or virtually with both internal and external stakeholders
Ability to perform essential job functions
You must pass a background investigation
Preferred
Public sector experience in change management, business process improvement, permitting, licensing, or regulatory processes, or related fields
Certification in Lean, Six Sigma, or other process improvement methodologies
PMP or similar project management certification
Bachelor's degree in Public Administration, Business, or related field
Benefits
Health coverage, vision, dental, and wellness programs.
Multiple retirement and investment plan options.
Paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays.
Flexible work schedules and work-from-home opportunities.
Opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Special employee-only discounts and rates on a variety of services and memberships.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase