KeyBank · 12 hours ago
Operations Analyst (Payment and Deposit Support)
Amherst, NY
Full-time
Hybrid
Entry Level
$48K/yr - $72K/yr
1+ years expKeyBank is a financial institution seeking an Operations Analyst to support multiple functions within Payment and Deposit Operations. The role focuses on application and operational support to enhance efficiency and client service reliability through technical expertise and analytical skills.
Banking
Responsibilities
Providing operational support of operational systems and additional areas of support, as assigned
Performing business analysis for payment and deposit applications as assigned; applications can include mainframe, PC, distributed systems, databases, and/or web-based applications
Providing ongoing production support within Payment and Deposit Operations applications and processes; acts as first line of contact for user reported inquiries and problems; performs problem reporting, tracking, resolution, root cause analysis and identification of preventative measures
Delivering high quality support and great service to our internal/external partners and clients
Assisting in identifying and implementing operational improvement concepts that generate measurable benefits across the organization (e.g., revenue, expense, client experience, etc.)
Assisting in developing reporting and metrics to measure performance and effectiveness of operational processes
Working with Technology, Operations and PDSS team members to understand business needs and requirements for projects and improvement
Supporting all solutions for business critical operational or technology issues including operational impact, root cause analysis, cross business impact, and arrival at solutions; communicate clearly to end users and key stakeholders
Supporting projects that center around the completion of various tasks, including application changes, upgrades, issue remediation plans, 2nd and 3rd line of defense exams, etc
Coordinating small projects and initiatives; providing subject matter expertise, business analysis and support for small projects
Creating test scripts, identifying all requirements and planning testing to validate application effectiveness with team members
Managing team Access Control Requests
Conducting Audits on Access Control and Control Procedures
Creating, editing, and cataloging procedures and training documents
Completing testing and associated data analysis
Building relationships and communicating effectively with the Loan, Payment, and Operational Services Process Areas, Lines of Business, Key Technology, Vendors and other Support Partners
Working on projects and tasks as assigned by leadership
Qualification
Required
Bachelor's Degree or equivalent experience
Experience in Excel with an ability to manage large data sets, creating summary views using pivots tables, data graphs/visualization. Intermediate or high ability
Client centric mindset
Ability to effectively manage change
Ability to stay on top of task assignments
Good decision making and analytical skills
Excellent written and verbal communication skills
Attention to detail in documenting and implementing requirements, procedures, and various business documents
Strong aptitude to technology-based tools and databases (i.e., Excel, Access)
Interest, willingness and ability to assimilate information quickly and succinctly
Works well in a team-based environment
Preferred
Minimum 1 year of Operational Analyst related experience
Technically savvy in relation to Windows systems and software
Company
KeyBank
At KeyBank we’ve made a promise to our clients that they will always have a champion in us.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Gorman
Chairman, Chief Executive Officer, and President, KeyCorp
Holly Santoro
Executive Administrator to the Chairman & CEO
Recent News
2023-08-28
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