Frontgrade Technologies · 10 hours ago
IT Support Technician II
Carlsbad, CA
Full-time
Onsite
Entry, Mid Level
$25/hr - $30/hr
2+ years expFrontgrade Technologies is a leading provider of high reliability and radiation assured solutions for various applications. The IT Support Technician II will provide technical support to end-users, troubleshoot software and hardware issues, and escalate complex problems to higher-level support teams when necessary.
RetailE-CommerceFinanceElectronicsSoftwareManufacturingInformation TechnologyFinancial Services
Responsibilities
Respond to incoming support requests via phone, email, or ticketing system in a timely manner
Diagnose and troubleshoot technical issues related to software, hardware, and network connectivity
Provide guidance and assistance to end-users on the use of IT systems, applications, and tools
Escalate unresolved issues to the appropriate support teams or vendors for further investigation and resolution
Install, configure, and maintain computer hardware, software, and peripherals
Collaborate with other IT team members to implement solutions and improvements
Document support activities, resolutions, and troubleshooting steps for future reference
Contribute to the development of knowledge base articles and user guides
Qualification
Required
High School Diploma or GED
Minimum of four (2) years of experience in area of responsibility
Applicable experience in lieu of a Degree may be considered
Intermediate level skills in Microsoft Active Directory
Intermediate level skills in Microsoft Azure
Intermediate level skills in Microsoft Intune
Intermediate level skills in Microsoft 365 Applications
This position requires access to technology, materials, software or hardware that is controlled by either ITAR or EAR U.S. export laws. As a condition to this job offer, in order to be employed in this position, you must be able to obtain an U.S. Government export license(s), as required by law
Preferred
Intermediate level skills in IT Infrastructure
Intermediate level skills in IT Trouble Shooting
Intermediate level skills in Client Focus
Intermediate level skills in Telecommunications Networks
Intermediate level skills in Collaboration
Intermediate level skills in Virtualization Technologies
Advanced level skills in Computer Operating Systems
Benefits
Competitive Benefits: Medical (FSA + HSA), Dental, and Vision
Immediate 401K Vesting/Matching
Career Opportunity and Growth
Tuition Reimbursement
Student Loan Repayment
Generous PTO and 11 paid Holidays per year (8 regular and 3 floating)
8 weeks of 100% Paid Family Leave
Profit Sharing Plan applies to all non-Annual Incentive Plan and non-Sales Incentive Plan employees.
Company
Frontgrade Technologies
Frontgrade Technologies provide reliable, cutting-edge electronic solutions for space and national security.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Lorne Graves
Chief Technology Officer
Recent News
2025-11-19
Company data provided by crunchbase