YMCA of the USA · 15 hours ago
Membership Program Director - Carondelet Park Rec Complex YMCA
St Louis, MO
Full-time
Onsite
Lead/Staff, Director/Executive
1+ years expThe Gateway Region YMCA is a leading nonprofit organization focused on community service and health improvement. They are seeking a Membership Program Director to oversee program activities, manage staff, and ensure alignment with community needs and YMCA objectives.
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Responsibilities
Directs and supervises program activities to meet the needs of the community and fulfill YMCA objectives
Recruits, hires, trains, develops, schedules and directs staff and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals
Establishes new program activities and expands program within the community in accordance with strategic and operating plans
Assists in the marketing and distribution of program information, may organize and schedule program registrations. May review and process program scholarship applications
Develops and maintains collaborative relationships with community organizations
Develops and monitors program budget to meet fiscal objectives
Coordinates use of facilities for program activities and events
Assists in YMCA fundraising activities and special events
Models relationship-building skills in all interactions. Responds to all member and community inquiries and complaints in timely manner
May assist with Program Committee meetings
Compiles program statistics. Monitors and evaluates the effectiveness of and participation in programs
Ensures membership strategy aligns with community needs and accomplishes Strategic Plan goals
Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues
Ensures a level of service and engagement that fosters loyalty among those we serve
Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA
Ensures proper implementation of Welcome Center procedures
Reviews standard operating procedures and communicates changes to staff in a clear, concise way
Coordinates with the Association Resource Office as necessary on financial transactions
Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances
Leads membership team and volunteers effectively; recruits, hires, and trains diverse staff and volunteer teams; onboards and develops them for success
Performs all other duties as assigned
Qualification
Required
Bachelor's degree in related field or equivalent
Must be 21 years of age
Completion of YMCA program-specific certifications
Ability to relate effectively to diverse groups of people from all social and economic segments of the community
Preferred
One to two years related experience preferred
Benefits
Health Insurance
Dental and Vision Insurance
403(b) Retirement Savings
Retirement fund of 12% per pay period after 2 years of full-time employment
20% Discount on tuition at Missouri Baptist University
Free household membership to YMCA nationwide
Discounts on YMCA programs
Discounts on YMCA Childcare
Company
YMCA of the USA
For 175 years, the Y has been a place where meaningful connections help build stronger communities.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Suzanne McCormick
President & CEO
Recent News
First Five Years Fund
2025-09-19
2025-03-30
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