City of Chicago · 14 hours ago
SENIOR OPERATIONS ANALYST-CDWM 2026
Chicago, IL
Full-time
Onsite
Mid, Senior Level
$82K/yr - $82K/yr
2+ years expThe City of Chicago’s Department of Water Management is seeking a Senior Operations Analyst to perform at a fully functional level designing and conducting studies to improve operations. The role involves analyzing operational data, preparing reports, and implementing strategies to enhance productivity and efficiency within the department.
Non ProfitAssociation
Responsibilities
Collects, analyzes, and interprets operational data to identify trends, inefficiencies, and improvement opportunities
Prepares detailed reports, dashboards, and recommendations for management
Meets with managers to identify specific problems and define the objectives and scope of the study
Evaluates business and operational systems and drafts detailed flow charts and models to assess current work methods and processes
Interviews staff and reviews procedural manuals to identify, evaluate, and define opportunities for improved efficiency, cost savings, and process improvements
Prepares work plans and processes for achieving study objectives
Designs detailed survey questionnaires, data collection forms, and/or web-based data collection systems, and evaluates collected survey data
Conducts research to obtain information on specific areas under review
Develops and maintains databases to collect and report on information gathered
Constructs mathematical models and/or uses computer applications to evaluate data
Drafts reports and manuals documenting study results and recommending changes to improve operations
Reviews and/or drafts new or revised processes, procedures, and work standards
Serves as a liaison to department divisions and external customers on the implementation of new business processes and procedures, implements strategies to streamline processes, reduce costs, and enhance productivity
Leads or supports operational projects, including planning, execution, tracking, and reporting
Coordinates across departments to ensure project deliverables and deadlines, delivers accurate and timely analysis to senior leadership
Develops performance measurements for new or modified programs and procedures
Assesses adherence to internal policies, regulatory requirements, and department best practices, and recommends updates to policies or procedures based on findings
Assists with budget preparation, forecasting, expenditure tracking, and resource allocation analysis
Supports billing operations including invoice generation, reconciliation, and permit processing
Monitors contract expirations and spending limits and analyzes aging balances to ensure timely follow-up and financial accuracy
Monitors expenditures and provides variance analysis to ensure alignment with operational goals, supports long-term planning efforts by contributing data-driven insights
Monitors changes to ensure their effectiveness and recommends modifications as necessary, evaluates the potential impact of new initiatives on operations and recommends strategic actions
Works with managers and consultants in program implementation, documents key data points needed for financial reporting (auction, abandoned pipes, new vehicles, etc.)
Investigates operational issues and recommends data-informed solutions
Participates in defining specifications for consultants responsible for designing computer programs that will replace manual operations
Uses a variety of software programs to develop charts and presentation materials
Qualification
Required
Graduation from an accredited college or university with a Bachelor's degree plus two (2) years of work experience in operations analysis, project management, strategic planning, program auditing or business management consulting
Graduation from an accredited college or university with a Master's degree or higher plus one (1) year of work experience in operations analysis, project management, strategic planning, program auditing or business management consulting
Company
City of Chicago
The city of Chicago provides services, programs and initiatives for Chicago residents, businesses, and visitors.
10001+ employees
H1B Sponsorship
City of Chicago has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (7)
2023 (1)
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Jill Jaworski
Chief Financial Officer
Rhett Bomher
Chief of Staff to the Chief Financial Officer, Mayor's Office
Recent News
2026-01-16
bloomberglaw.com
2025-12-03
Chicago Sun-Times - Business
2025-11-25
Company data provided by crunchbase