NOVALINK SOLUTIONS LLC · 1 day ago
IT Support Technician \- onsite Baltimore MD 21221
Essex, Maryland, United States
Full-time, Contract
Onsite
Entry Level
2+ years expNOVALINK SOLUTIONS LLC is seeking an IT Support Technician for a contract role. The primary responsibilities include troubleshooting and resolving hardware and software issues, providing support to clients, and maintaining documentation in the service desk system.
Telecom & CommunicationsInformation TechnologyProfessional ServicesInformation ServicesTelecommunications
Responsibilities
Communicates with all levels of customers
Installs and configures applications and other supported software packages
Performs basic troubleshooting and triage of computers via remote computer access and phone
Resolves routine issues and problems related to hardware and software
Creates tickets for all problems called into the Technology Helpdesk
Quickly escalates issues and problems that are not resolvable as necessary
Assists clients with resolving device related issues via telephone support
Helps determine technical needs of supported systems
Participates as team member on projects
Records activities in the service desk software system
Updates/Creates internal supported system documentation
Communicate technical issues, risks, and approaches to clients
Performs other duties as assigned
Qualification
Required
Possession of a high school diploma or an appropriate equivalent, plus one year of experience in an inbound call center environment
Two years installing, configuring, maintaining, and trouble-shooting personal computers and related equipment, operating systems, and software applications, preferably in a large, multi-site agency
Experience with remote troubleshooting preferred
Possession of a valid class C Maryland driver's license or an equivalent is required
All support technicians are required to be onsite and travel between BCPS locations
All candidates must present a fingerprint card indicating they passed their background check
Must be able to work onsite and travel between multiple locations
Preferred
Possession of A+ (Remote Technician) and Network+ certification is preferred
Knowledge of computer operations and support
Skill in installing, configuring, maintaining, and trouble-shooting personal computers and related equipment
Skill in installing, configuring, maintaining, and trouble-shooting operating systems, software applications, and cabling components
Skill in providing technical assistance, guidance, and training to users of varying levels of skills and abilities
Skill in establishing and maintaining effective working relationships
Skill in effectively prioritizing assignments and tasks
Skill in communicating clearly and effectively
Ability to provide consistent quality customer service
Ability to deescalate customers
Ability to maintain confidential information
Company
NOVALINK SOLUTIONS LLC
Novalink Solutions LLC (Novalink) is a global consulting and engineering services company.
51-200 employees
H1B Sponsorship
NOVALINK SOLUTIONS LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (30)
2023 (38)
2022 (25)
2021 (26)
2020 (20)
Funding
Current Stage
Growth StageCompany data provided by crunchbase