U.S. Department of Veterans Affairs · 7 hours ago
Program Support Assistant
Palo Alto, CA
Full-time
Onsite
Entry Level
$57K/yr - $74K/yr
1+ years expThe U.S. Department of Veterans Affairs is seeking a Program Support Assistant to provide administrative and technical direction and support to the credentialing operations at a VA Medical Center. The role involves collecting data, auditing credentials, and managing provider applications to ensure compliance with standards and policies.
National DefenseGovernmentPublic SafetyHealthcareMedicalNational Security
Responsibilities
The Program Support Assistant -Credentialing Specialist is assigned to the Credentialing and Privileging Office - which is under the Chief of Staff at a VA Medical Center (VAMC) and is responsible for providing administrative and technical direction and support to the credentialing operations
The Program Support Assistant -Credentialing Specialist is aligned to and supervised by the Credentialing and Privileging (C&P) Manager
The incumbent is responsible for collecting relevant data and the decision-making process to ensure that qualified health care professionals are providing appropriate care in appropriate settings
The incumbent is responsible for the audit of all required credentials for authenticity and veracity in accordance with TJC standards and VHA policies and procedures
Major duties include - but are not limited to:
Monitoring - for compliance and timely update - of expiration of time-limited credentials
Serving as subject matter expert (SME) in the field of credentialing
Receiving and reviews VetPro reports detecting problem areas requiring further investigation
Managing provider applications (initial) for Non-LIPs credentialing within the VAMC
Assuring application packages and other documents meet technical requirements per specialty of provider and assures application folder and database account (VetPro or other internal databases and spreadsheets) meet technical requirements
Determining processes for coordination of incoming data and documents from a variety of sources
Analyzing and managing issues related to documents that do not meet expected requirements - regulations or guidelines such as adverse actions against licensures - certifications - and NPDB) CQ reports
Conducting final appointment into the VetPro database - after thoroughly researching - analyzing and validating all data - information - documents and signature authorities
Developing and providing routine and special reports as requested by the C&P manager/Analyst
Possessing a credit card and is responsible for maintaining records - reconciling monthly charge statements and verifying legitimacy of requests for NPDB Single and CQ enrollments/ renewals - licensure verification (if applicable) - National Student Clearing House - Work Number and certifications (if applicable)
Reconciling transactions and resolving discrepancies with Fiscal Service
Performing other credentialing duties as assigned
Qualification
Required
One (1) full year of specialized experience that equipped you with the knowledge, skills, and abilities to successfully perform the duties of the Program Support Assistant at the full performance level (GS-6)
Specialized experience must have been equivalent to at least the next lower grade level (GS-5) in the Federal service
Experience where you were responsible for providing administrative support
Collecting, compiling and tracking data and information
Processing documents and reports
Establishing, updating and maintaining office files and records
Performing automation duties using such software applications such as word processing, spreadsheet, electronic mail, desktop publishing, calendar, database and/or graphics
Answering telephones, referring visitors, and providing information
Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social)
You will receive credit for all qualifying experience, including volunteer experience
Company
U.S. Department of Veterans Affairs
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Funding
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Late StageLeadership Team
Charles Worthington
Chief Technology Officer
Helga Rippen
Chief Interoperability and Veteran Access Officer
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