Prodapt · 12 hours ago
Senior Solution Architect - Service Delivery, Service Assurance
Irving, TX
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expProdapt is the largest specialized player in the Connectedness industry, providing consulting, business reengineering, and managed services for telecom and tech enterprises. The Senior Solution Architect will be responsible for defining OSS/BSS solution designs, managing operational stability, and ensuring the delivery of solutions that meet contractual outcomes and project timescales.
SoftwareInformation Technology
Responsibilities
Maintain mandatory knowledge of BSS applications, including CRM, Product Catalog, Order/Fault Orchestration, and Engineering workflow management
Apply expertise in Network OSS applications such as Service/Physical Inventory management, Configuration, NMS, and EMS
Utilize knowledge of Test & Diagnostics applications, Network Performance Management (monitoring, data collection, and reporting), and Provisioning & Activation systems
Manage operational stability through Incident and Change management systems
Execute mandatory knowledge of CRM/BPM systems, with a specific focus on Salesforce and ServiceNow
Demonstrate mandatory high-level understanding of functionality and topologies for Fibre access networks and Cellular Mobile products
Take accountability for defining OSS/BSS solution designs that adhere to architecture standards, customer requirements, and contractual outcomes
Apply desirable knowledge of ServiceNow modules, specifically CSM, ITSM, TSOM, and CMDB
Implement CRM strategies within the Salesforce ecosystem to meet business objectives
Evaluate internal functions, systems, and IT processes to identify improvements that support future Telco CRM strategies and goals
Utilize telecoms, IT, and enterprise architecture best practice methodologies, including standard processes and data maps
Provide technical specialist skills in software design and implementation for both cloud and on-premises systems architecture
Ensure successful project delivery for multi-domain BSS/OSS solutions across the full lifecycle
Conduct requirements gathering to create comprehensive BSS/OSS service and solution designs
Develop integrated OSS/BSS solutions that align technical capabilities with business needs
Define and articulate complex architectures clearly to non-technical stakeholders
Produce and support the production of High-Level Designs (HLD), Low-Level Designs (LLD), test plans, Deployment Guidelines, and TTO documentation
Work in cross-functional delivery teams with partners and vendors to ensure solutions meet operational acceptance criteria and are delivered on time
Collaborate closely with Network Design, Systems Development, Testing, E2E Solution Architects, and Operations teams
Implement technical solutions using APIs, TMF Frameworx, Microservices, UML, TOSCA, NetConf/YANG, CI/CD, and REST/Webservices
Apply advanced functional domain knowledge in Network Service LCM, Network Orchestration/MANO, Telemetry/RCA 5G, AI/ML, or OTT
Ensure the delivery of all solutions conforms strictly to contractual outcomes and project timescales
Support Programme and Project Managers in project planning, risk and issue management, and the budgeting process
Develop and support proposals related to Service Fulfilment and Service Assurance
Lead and mentor a technical team of at least four members to ensure delivery excellence
Qualification
Required
Possess at least 10+ years of experience in senior network engineering or architectural roles within a service provider or large enterprise environment
Demonstrate expert-level proficiency in Cisco SD-WAN (Viptela) architecture, including the deployment and management of vManage, vSmart, and vBond controllers
Exhibit hands-on experience designing and deploying network infrastructure across public clouds (AWS, Azure) and private virtualization platforms (VMware, OpenStack, KVM)
Maintain a deep technical mastery of Service Provider hardware, specifically Cisco ASR9k and Juniper MX series routers using IOS-XR and Junos OS
Show a proven ability to lead high-compliance projects, specifically those requiring FedRAMP High or similar federal security authorization
Apply advanced automation skills using REST APIs and Python to integrate SD-WAN management with external business or operational systems
Have extensive experience with diverse transport technologies, including MPLS, 10G Layer 2 circuits, and 5G (SA and mmWave) connectivity
Provide evidence of performing as a top-tier technical escalation point (Tier 4) for complex, large-scale network production issues
Company
Prodapt
Prodapt is the largest specialized player in the Connectedness industry.
5001-10000 employees
H1B Sponsorship
Prodapt has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (90)
2024 (113)
2023 (32)
2022 (47)
2021 (32)
2020 (73)
Funding
Current Stage
Late StageTotal Funding
$75MKey Investors
ServiceNow Ecosystem VenturesAffirma Capital
2024-07-24Series Unknown
2019-09-09Private Equity· $75M
Leadership Team
Manish Vyas
Managing Director & CEO
Ramanathan J
CFO
Recent News
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