Redwood Family Care Network · 1 day ago
Health Services Program Manager
Renton, WA
Full-time
Onsite
Mid Level
3+ years expRedwood Family Care Network is focused on changing lives and shaping the future, and they are seeking a Residential Health Services Program Manager. This role is responsible for monitoring medical coordination for individuals with intellectual and developmental disabilities and providing support to the interdisciplinary team while ensuring compliance with medical needs and regulatory requirements.
HealthcareHospitalHealth CareMedicalNursing and Residential Care
Responsibilities
Work collaboratively with the WA Residential Director to ensure our clients are receiving a good quality of service and their needs are met
Develop and maintain expert knowledge of regulatory requirements pertaining to medical needs, guidelines, laws, etc. in the supported living field
Re-train DSP's as needed when medical errors occur or trends are noted
Communicate with the Nurse Delegation Team, DDA and medical professionals regarding individual care, including written and verbal correspondence
Manage Nurse Delegation by ensuring clients requiring delegated tasks are scheduled for required visits, documentation is received and up to date and that ample qualified staff are delegated to complete delegated tasks
Maintain medical records as required by regulatory guidelines
Report suspicions of abuse/neglect/exploitation per guidelines
Complete and remain current in First Aid, CPR, Therapeutic Options, Infection Control and Bloodborne Pathogens Training
Monitor health needs, including medications, special diets, and notify supervisors of any outstanding needs
Attend Supervisor meetings, chaired by the WA Residential Director to review medical matters pertaining to the facilities/clients as requested
Provide Lift and Transfer assistance training (may include non-ambulatory individuals) requiring ability to bear and maneuver up to 50 or more pounds of unbalanced weight
Work with the WA Residential Director to respond to corrective action in regards to medical compliance within required time frames
Ensure that each facility has the needed medical documentation and forms
Ensures each facility has updated and relevant medical and medication protocols and provides staff training as needed
Regularly review on-site medications and medical documentation
Upload medical documentation into client files within one week of completion
Communicate with Client Guardians and Case Managers as needed regarding medical appointments, medication changes and needed procedures
Work with the WA Compliance Director to ensure we are in compliance with all required dates: Medical appointments, consent forms, etc
Checks in cycle medications. Record and implement medication changes in the facilities
Coordinate with supervisors to ensure medical appointments are being completed and that medical documentation is being completed properly
Attends appointments as needed for new client PCP set up, mental health or behavioral needs
Enter scheduled client appointments into tracking systems
Attend medical appointments as needed for clients with high medical needs
Scan appointment information to third parties as requested
Coordinate with the WA Compliance Director to conduct one full medical QA monthly for each facility
Provide disciplinary action with staff and program supervisors as needed for documentation, cleanliness of homes and overall compliance in regards to medical concerns
Set up new client pharmacy agreements, personal care supplies, medical appointments, dental appointments and mental and/or behavioral health appointments
Records and maintains client information such as personal data in databases and files
Schedule nurse delegation for staff identified as needing it by Program Supervisors. Ensure proper documentation for nurse delegation is completed and on-site
Monitor required dates for upcoming medical appointments, care plans and consents
Create and modify documentation forms for clients as needed for medical tracking
Review medical documentation to ensure follow ups are scheduled and treatment plans are completed prior to filing in client retention
Review client plans for accuracy regarding medications, medical support needs and hygiene support needs
Ensure clients have needed hygiene supplies by setting up accounts and ensuring staff know how and when to order supplies as needed
Manage all MARS between the pharmacy and within our database as needed
Work with Directors to ensure COVID response plans are being followed for the whole company
Manages COVID reporting to state and local health departments for all departments
Ensure staff credentials are emailed or faxed to nurse delegators for all departments
Ensure nurse delegation information is up to date and accurate in client homes for all departments
Monitors client dates for expiring care plans, consents and medication treatment for all departments
Other duties as assigned
Qualification
Required
Certified Medical Assistant License and 1-year field experience (or)
Licensed Practical Nurse and 1-year field experience
Two years specialized training emphasizing Social Services, at least three years' experience working within a business, social services, or educational setting
Ability to lift and/or transfer a minimum of 50 pounds
Complete and remain current in First Aid, CPR, Therapeutic Options, Infection Control and Bloodborne Pathogens Training
Preferred
Ability to identify potential areas of compliance vulnerability and risk, assists in developing/implementing corrective action plans for resolution of problematic issues, and provides general guidance on how to avoid or deal with similar situations in the future
Experience with medications and medical information for vulnerable populations
Ability to act as an independent review and evaluation body to ensure that compliance issues/concerns within the organization are being appropriately evaluated, investigated and resolved
Ability to build great working relationships with employees and communicate effectively
Ability to write reports, business correspondence, and procedure manuals
Ability to calculate figures and amounts. Knowledge of computer spreadsheet programs, word processing software, and the ability to learn new programs effectively
Company
Redwood Family Care Network
Redwood Family Care Network is a healthcare center that offers person-centered home, community, and development disability services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Michael Lawler
Chief Executive Officer
Company data provided by crunchbase