JetBlue · 9 hours ago
Case Manager Crew Relations
Jamaica, NY
Full-time
Onsite
Entry, Mid Level
$50K/yr - $90K/yr
1+ years expJetBlue is seeking a Case Manager for Crew Relations to manage a caseload of investigations related to employee relations issues. The role involves conducting thorough investigations into allegations of discrimination, harassment, and other workplace concerns while collaborating with various teams to promote a fair and equitable workplace.
TransportationAir Transportation
No H1B
Responsibilities
Independently conduct prompt, fair, impartial, and thorough investigations into sensitive employee relations issues concerning allegations such but not limited to discrimination, harassment, retaliation, hostile work environment, from start to finish, including conducting intake, leading interviews, note-taking, gathering and analyzing evidence (electronic, physical, etc.), documenting findings
Formally respond to sensitive concerns and allegations as required by internal processes and/or external agencies
Objectively debrief People Business Partners, stakeholders and leadership on investigation findings
Ensure the completeness of full and fair investigations, and identify and articulate risk/reward recommendations and outcomes
Track, interpret and report on Crew Relations actions; proactively identifies issues and recommends appropriate solutions
In collaboration with People Business Partners, consult with crewmember and managers at all levels to provide guidance and recommendations related to disciplinary actions, performance, JetBlue policies, and other matters
Establish and develop relationships with crewmembers of all levels as well as People Business Partners
Discreetly handle sensitive and/or private information
Other duties as assigned
Qualification
Required
High School Diploma or General Education Development (GED) Diploma
One (1) year of relevant employee relations or HR experience, preferably focused on Employee Relations (ER) investigations, employment legal, performance management, and/or Human Resources Business Partner (HRBP) experiences
Experience in supporting employee investigations within HR or Employee Relations
Experience with using Microsoft Office Suite, including Word, Excel, and PowerPoint
Knowledge of HR technologies, including Human Resources Information Systems (HRIS) or Case Management Tool
Ability to work independently and utilize resources to problem solve a variety of complex, highly sensitive people issues
Ability to prioritize work in fast paced environment
Ability to handle confidential information with professionalism and diplomacy
Excellent problem solving skills and ability to think strategically and creatively when resolving issues and concerns
Excellent verbal and non-verbal communication skills
Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
Available for overnight travel (up to 50%)
Must be in possession of valid travel documents with the ability to travel in and out of the United States
Must pass a pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship
Preferred
Bachelor's Degree
At least Three (3) years of relevant employee relations or HR experience, preferably focused on Employee Relations investigations, employment legal, performance management, and/or HRBP experiences
Two (2) or more years of Human Resources investigation experience
Professional Certification, including SHRM-SCP, or Human Resources Certification
Demonstrated ability to work effectively independently and within a team environment
Experience acting as a trusted advisor to leaders, peers, and employees with a consultative approach
Benefits
Access to healthcare benefits
A 401(k) plan and company match
Crewmember stock purchase plan
Short-term and long-term disability coverage
Basic life insurance
Free space available travel on JetBlue
And more
Company
JetBlue
When JetBlue first took flight in February 2000, our founding goal was to bring humanity back to air travel, and over two decades later, we still put our customers, crewmembers and communities at the center of everything we do.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$400M2024-08-12Post Ipo Debt· $400M
2002-04-12IPO
Leadership Team
Joanna Geraghty
CEO
Ursula Hurley
Chief Financial Officer (CFO)
Recent News
2026-02-07
2026-02-04
Company data provided by crunchbase